Staff DevOps Engineer (Fuel iX)

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX, TELUS Digital's proprietary generative AI engine. Fuel iX empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location & Flexibility

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Vancouver, BC, Toronto, ON, OR in a Work From Anywhere (Remote, CA) capacity.

The Opportunity

We are seeking a Staff Engineer, DevOps to join our team at Fuel iX. This role will serve as a technical leader and subject matter expert in cloud infrastructure, focusing on architecting and implementing robust solutions across GCP and AWS platforms, with a particular emphasis on supporting our AI and machine learning capabilities.

Responsibilities

• Architect and design scalable, secure, and efficient cloud infrastructure solutions
• Drive technical decisions and establish infrastructure standards and best practices
• Provide technical leadership and mentorship through code reviews and architecture discussions
• Design and implement complex infrastructure automation solutions
• Lead critical infrastructure initiatives and proof-of-concept projects
• Collaborate with cross-functional teams to solve complex technical challenges
• Contribute to technical strategy and roadmap planning
• Research and evaluate new technologies for potential adoption
• Create and maintain technical documentation for infrastructure systems
• Design and implement infrastructure to support LLM-provider integrations
• Architect event-driven systems to support our AI-powered platform
• Optimize API management and security using tools like Apigee

Qualifications

• Extensive, deep experience in infrastructure engineering, with significant cloud platform expertise
• Deep technical knowledge of GCP and AWS cloud platforms
• One or more relevant certifications from Google or AWS
• Expert-level experience with infrastructure-as-code (Terraform, CloudFormation)
• Strong background in automation, CI/CD, and DevOps practices
• Experience designing and implementing large-scale distributed systems
• Expertise in container orchestration (Kubernetes) and microservices architecture
• Strong understanding of security best practices and compliance requirements
• Experience with monitoring, logging, and observability tools
• Excellent problem-solving and system design skills
• Strong written and verbal communication skills
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Technical Skills

• Infrastructure as Code: Terraform, CloudFormation
• CI/CD: Jenkins, GitHub Actions, or similar
• Scripting: Python, Bash, Go
• Security: IAM, Network Security, Encryption
• Monitoring: Prometheus, Grafana, or similar
• Event-driven Architecture: Apache Kafka, Google Pub/Sub, or AWS EventBridge
• AI/ML Infrastructure: Kubeflow, MLflow, or similar

Bonus Points

• Experience with LLM-provider integrations (e.g., OpenAI, Google AI, Anthropic)
• Familiarity with API management platforms, particularly Apigee
• Strong background in designing and implementing event-driven architectures
• Experience with AI/ML infrastructure and MLOps

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$118,400 - $148,000 CAD