Program Coordinator

The position as Program Coordinator provides a variety of services including conducting intake meetings with families, assisting in determining program eligibility, case management, and making referrals. The Program Coordinator must comply with established policies and procedures.

Core Functions:

1. Supervision: Supervise and manage program staff.
2. Client Assessment: Conduct initial assessments or interviews to determine the eligibility and specific needs of individuals seeking to enroll in the program.
3. Documentation: Maintain accurate records and documentation related to client information, including personal details and program requirements.
4. Orientation: Provide orientation and information to new clients, explaining program objectives, rules, and expectations.
5. Referral Coordination: Collaborate with referral sources, such as social service agencies or healthcare providers, to ensure a seamless intake process.
6. Screening: Screen clients for any potential risks, contraindications, or suitability for the program, and make recommendations accordingly.
7. Communication: Serve as a point of contact between clients and program staff, addressing inquiries, concerns, and communicating client progress.
8. Data Management: Utilize software and databases to input and maintain client information, ensuring data confidentiality and accuracy.
9. Program Promotion: Assist in marketing and promoting the program to potential participants and referring organizations.
10. Scheduling: Coordinate client appointments, meetings, and program sessions, ensuring efficient scheduling and adherence to program timelines.
11. Reporting: Generate reports on intake statistics, program participation, and outcomes, and provide feedback for program improvement.
12. Compliance: Ensure adherence to legal and ethical standards, such as maintaining confidentiality, following data protection laws, and complying with program regulations.
13. Support Services: May offer additional support services to clients, such as assisting with transportation, accessing resources, or addressing emergencies.
14. Problem Resolution: Handle client issues and concerns, working to resolve conflicts or challenges that may arise during the intake process.
15. Continuous Improvement: Collaborate with program management to identify areas for improvement in the intake process and make recommendations for enhancements.
16. Cultural Sensitivity: Display cultural competence when dealing with a diverse clientele, recognizing and respecting individual differences.

Contacts:

Internal: Interacts regularly with CEO, Chief Impact Officer, Leadership team and staff to communicate business goals and objectives and SOPs.

External: Regularly interacts with clients and volunteers. Work closely with the Sr. Director of Programs, attending meetings, actively participating in planning, and coordinating all details related to social stability activities.

Qualifications:

1. Master’s degree or Bachelor’s degree in Human Development & Family Studies, Liberal Arts & Sciences, or Social Work.
2. Knowledge and experience in organizational effectiveness and operations management.
3. Knowledge of business management and human resources principles and practices.
4. A successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates stronger and more efficient organizations.
5. Team player with a flexible, creative approach and a commitment to Guardian Angel’s mission.
6. Intermediate computer skills with a strong base in Office 365, Salesforce, and QuickBooks.
7. Highly organized and able to prioritize and manage multiple and varied projects.
8. Superior verbal and written communication skills and ability to understand and critically analyze complex documents and contracts.
9. Proven ability to develop and maintain cooperative relationships with individuals from diverse backgrounds, including Board members, vendors, representatives of other nonprofits, staff, and clients.
10. Proven ability to apply policies and procedures in a fair and consistent manner.
11. Proven ability to exhibit emotional control, patience, and persistence in stressful circumstances.
12. Ability to maintain a high level of confidentiality.
13. Ability to maintain professional boundaries with all staff and clients.
14. Valid driver’s license.

Physical Requirements:

Walking, standing, bending, stooping, kneeling, and lifting up to 40 pounds.

This position requires a Bachelor’s degree in social work or a related field.

If you are passionate about making a difference in the lives of children and families, we encourage you to apply for this rewarding opportunity.

Job Type: Full-time
Pay: $52,000.00 – $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

Bachelor’s (Required)

Work Location: In person

TO APPLY: Please send resumes and cover letter to HR@gasastl.org