Finance Receivables Representative II (Collections II)

Finance Receivables Representative II (Collections II)

Vernon, BC (Hybrid)

The Finance Receivables (F/R) Representative is responsible for outstanding account resolution and reconciliation activities for assigned accounts within their Finance Receivable portfolio. The role will involve the day-to-day monitoring and maintenance of customer accounts, including the facilitation of dispute management resolution activities. The F/R Representative is responsible for adherence to and execution of all established corporate credit and collection policies.

This is a hybrid position based in our Vernon office, BC.

Core Responsibilities

Outstanding Account Resolution / Collections

• Actively monitor a queue of trade AR accounts to ensure company delinquency targets remain at acceptable levels
• Maintain daily communication with customers to facilitate on-time payments
• Collect and negotiate payment on overdue accounts
• Record detailed customer notes into system and update customer information as required
• Manage customer hold/releases per established guidelines
• Adhere to direction of assigned collection strategies and administer all collection activities according to established policies and procedures
• Properly leverage and use implemented accounts receivables tools and systems based on established configuration settings
• Monitor all outstanding balances for customer payments and oversee the proper reconciling of all open AR transactions for assigned customers and portfolios
• Communicate and develop strong relationships with customers

Dispute Resolution

• Handle customer inquiries and resolve complaints with regard to collection matters
• Facilitate resolution and escalation of disputes as per the established dispute management process and system

Continuous Improvement

• Manage personal objectives in alignment with monthly goals
• Collaborate with Sales / Management to achieve established corporate DSO objectives
• Work with stakeholders outside of F/R to achieve continuous improvement across the Customer to Cash process.

Job Requirements

• A/R or Collection experience or equivalent academic training
• Meets established F/R targets
• Ability to effectively manage their assigned account portfolio
• Quality of communication
• Good execution of time management
• Proficient use of MS Office suite (Excel, Word)
• Ability to work in a fast-paced/multi-task environment
• Excellent verbal and written communication skills
• High level of negotiation skills
• Great customer service
• Ability to form strong and productive business relationships with customers
• Bilingual in French would be an asset
• PeopleSoft, FIS Get Paid experience would be an asset

Special Requirements

• High School Diploma, GED or equivalent
• Valid driver’s license
• May involve occasional travel

What We Offer

• The target salary range for this position is $43,122 to $49,002 per year based on experience.
• Comprehensive medical and dental benefits
• Employee Assistance Program
• A group RRSP/DPSP matching program
• Discount on tires and mechanical services
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement