- Systems Administrator/Operations Support Specialist – Intermediate

RQ08074 - Systems Administrator/Operations Support Specialist – Intermediate

Client: Ministry of Public and Business Service Delivery (former MGCS)

Period: 4 months

Start Date: 2024-12-02

End Date: 2025-03-31

Location: 1000 Southgate Drive Guelph Ontario

Working Hrs.: 7.25 Hrs. / day

Note: Hybrid Arrangement - 3 days onsite / 2 days remote

Must Haves

• 5-8+ years of demonstrated experience supporting large zOs mainframe systems.
• Service Management Tools such as eSMT, CIT, Remedy and ITIL.
• OS365 Suite of products and Power BI.

Nice to Have

• ITIL Certifications.

Experience and Skill Set Requirements

Evaluation Breakdown

1. Experience supporting large ZOS mainframe systems - 25%
   Using specific examples, please describe the experience that you have supporting large ZOS mainframe systems.
   Parameters:
   5-8+ years of demonstrated experience supporting large zOs mainframe systems.
2. Knowledge with Unix and Wintel servers and Network Peripherals - 25%
   Using specific examples, please describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.
   Parameters:
   5-8+ years of demonstrated knowledge of server OS hardware components and end to end system management.
3. Incident and Change management - 5%
   Using a specific project, please describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills.
   Parameters:
   • Demonstrated of Incident and Change Management activities.
   • Demonstrated ability for strong documentation and writing skills.
   • Demonstrated experience in presentation, verbal and written communication skills.
4. Knowledge of System and Application Monitoring Tools - 5%
   Using specific examples, please describe your demonstrated knowledge of System and Application Monitoring Tools.
   Parameters:
   Demonstrated knowledge of infrastructure monitoring and performance tools.
5. Knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%
   Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
   Parameters:
   Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
6. Knowledge of Communications, Collaborations and analytics tools - 5%
   Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.
   Parameters:
   Demonstrated knowledge of OS365 Suite of products and Power BI.