IT Support Technician, Tier 2

Are you a technical wizard and enjoy troubleshooting problems? We are looking to recruit an IT Support Technician, Tier 2, for the upcoming winter. Do you enjoy skiing, snowboarding, and snowshoeing? Working in a stunning mountain resort, the successful candidate will be responsible for daily duties that include responding to internal requests for technical support, organizing, prioritizing, and scheduling work using issue tracking systems, onboarding/offboarding user administration, asset management and documentation, and hardware staging, installation, troubleshooting and repair. This role offers opportunities for career development within the Sun Peaks IT department, the IT field in general, and the ski industry overall. If this sounds like your ideal work environment, fill out an application to work live and play where you belong!

$60,000 - $65,000 per annum

Light, work activities involve handling loads of 5 kg but less than 10 kg; predominantly in an indoor setting.

• Resolve user requests through the service desk management system.
• Assist in the administration and maintenance of internal systems.
• Interact with internal clients to resolve technical issues professionally and efficiently.
• Provide timely responses to internal client inquiries.
• Manage user access across Active Directory, POS systems, email, and mobile platforms.
• Ensure the delivery of systems and services for new users during the onboarding process.
• Maintain current documentation related to onboarding and offboarding procedures.
• Install and support hardware, software, network systems, audio-visual equipment, and surveillance components.
• Assist in the installation and support of Point of Sale and payment systems.
• Help manage inventory of company and department assets.
• Promote responsible usage and care of corporate equipment.
• Accurately complete and submit status reports in a timely manner.
• Comply with all company policies and procedures.
• Participate in the implementation and support of IT policies.
• Keep workspaces neat, organized, safe, and secure.

• Has completed an accredited IT program or equivalent experience
• Listens to others and accepts input from team members
• Clearly articulates ideas and thoughts verbally
• Accurately prepares correspondence that is coherent, grammatically correct, effective and professional
• Displays a positive attitude
• Demonstrates flexibility in day-to-day work
• Sets high standards of performance for oneself
• Establishes harmonious working relationships with all team members
• Appreciates each team member's contributions and values each individual member.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values. No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals. We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.