Community Engagement Manager

At AvantSleep, we are committed to providing the highest quality in sleep therapy services across Canada. We provide clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders. We are dedicated to helping our patients improve their lives through better sleep.

We are in expansion mode, building our new division in oxygen space, and actively recruiting passionate and driven professionals to join our team. This is an exciting new role and offers growth and leadership opportunities.

The Manager, Community Engagement (Home Oxygen) is responsible for growing patient referrals, strengthening relationships with healthcare providers, and expanding market presence for home oxygen therapy services in Calgary. This role focuses on engaging physicians, nurse practitioners (NPs), registered nurses (RNs), respiratory therapists (RTs), medical office assistants (MOAs), and discharge planners to ensure patients receive timely access to oxygen therapy.

The ideal candidate will have a strong understanding of respiratory care, home oxygen services, and the healthcare referral process while being skilled in relationship-building, strategic outreach, and community engagement.

Key Responsibilities include but are not limited to:

Referral Growth & Provider Engagement

• Develop and execute strategic outreach plans to increase home oxygen referrals from:
• Family physicians & specialists (e.g., respirologists, cardiologists)
• Hospitals & discharge coordinators
• Pulmonary rehab clinics & long-term care facilities
• Home care and palliative care teams
• Conduct regular in-person visits, lunch-and-learns, and presentations to educate providers on the benefits of home oxygen therapy and how to refer patients.
• Act as the primary liaison between referring providers and clinical teams to ensure seamless service and patient care.

Business Growth & Community Partnerships

• Identify and develop strategic partnerships with healthcare organizations, pharmacies, senior living communities, and home care agencies.
• Attend and represent the company at local healthcare networking events, conferences, and industry meetings.
• Stay informed about Alberta Health funding policies for home oxygen and educate providers on eligibility criteria.

Marketing & Brand Awareness

• Work with the marketing team to develop referral-focused materials, digital campaigns, and community engagement initiatives tailored for Calgary’s healthcare landscape.
• Organize and participate in patient education events, COPD support groups, and respiratory health workshops.
• Leverage data and feedback from healthcare providers to refine marketing strategies and improve referral processes.

Data Analysis & Performance Tracking

• Monitor referral trends, provider engagement activity, and patient outcomes to optimize business development strategies.
• Provide monthly reports on referral growth, outreach effectiveness, and market insights.

Qualifications & Skills:

• Industry Experience: 1+ years in business development, sales, or provider relations within home oxygen, respiratory therapy, or healthcare services.
• Healthcare Knowledge: Strong understanding of COPD, respiratory care, home oxygen therapy, and Alberta Health funding criteria.
• Relationship Management: Ability to build trust and long-term partnerships with healthcare providers.
• Communication & Presentation Skills: Confident in conducting educational sessions and one-on-one provider meetings.
• Strategic Thinking: Ability to develop targeted outreach plans and drive measurable referral growth.

AvantSleep Offers:

• Competitive Salary
• Comprehensive Benefits Plan
• RRSP Matching Program
• Health Life insurance
• Dental and Vision
• Mileage pay/reimbursement
• Excellent Work/Life balance

Job type: Full-time, Permanent

Schedule: Mondays – Fridays, 8:30 AM – 4:30 PM

Pay: $65,000 - $70,000/year

Website: www.avantsleep.com