Community Crisis Responder (Casual)

Mi'kmaw Native Friendship Centre

Nova Scotia

CAD 30,000 - 60,000

Job description

Employment Opportunity – Casual: Community Crisis Responder

Location: Windsor, Nova Scotia

Salary Range: $27/hour-$32/hour

Employment Term: May 1st, 2025 – March 31st, 2026, with possibility of extension. Casual, 12-hour shifts including evenings, nights, and weekends.

Reports To: Project Director, CIAO Project Coordinator

POSSE – CIAO is a community-based mental health and substance use crisis response model operated by Peer Outreach Support Services & Education, sponsored by The Mi’kmaw Native Friendship Centre. POSSE – CIAO operates across West Hants Municipality with support from the Provincial Government's Office of Addictions and Mental Health (OAMH).

Job Summary:

The Crisis Responder provides crisis intervention, de-escalation, crisis management, service navigation, and follow-up support services to individuals in the community experiencing mental health, substance use, poverty, and housing-related crises. The Crisis Responder will work collaboratively with community partners to provide help and assistance that is adapted to diverse needs and includes redirection to the appropriate level of response to support the individual.

Primary Duties and Responsibilities:

Provide timely and appropriate telephone, web-based, and in-person crisis intervention to individuals and families, including assessment, de-escalation, and conflict mediation when needed, in a safe and supportive manner in accordance with policies and protocols.
Provide transportation support to shelter or community supports when needed, which may include accompaniment in a crisis vehicle.
Exercise sound judgment in crisis and/or emergency situations, requesting support from Emergency Services if required.
Provide suicide intervention if required.
Provide follow-up crisis management post-crisis contact, which may include wellness checks, directing to substance use and wellness supports, housing support, and mental health/wellness assessments where appropriate.
Work collaboratively with clients to identify, develop, and fulfill the goals they identify as meaningful and relevant.
Work collaboratively with colleagues and leadership in a team environment.
Actively participate in POSSE’s data collection and analysis by documenting client interactions within the First Nations principle of OCAP as per established policy and protocols.
Participate in team meetings, reflective practice sessions, and internal and external training as required.
Travel in community locations across rural service geographies.

Qualifications & Requirements:

A combination of relevant education and experience in connected fields.
A demonstrated capacity to provide crisis intervention and utilize de-escalation strategies and interventions.
A demonstrated ability to provide suicide risk assessment and interventions.
A demonstrated ability to work with issues related to substance use and concurrent disorders within a harm reduction framework.
A demonstrated ability to provide and adapt interventions to diverse groups including Persons with Disabilities, Black, Indigenous, Racialized, 2SLGBTQIA+, and Neurodiverse communities.
A strong understanding of harm reduction policies and practices.
Strong ability to work from a human rights, gender-based analysis, harm reduction, and anti-oppression lens.
Ability to work independently and in a team environment.
Ability to communicate effectively and possess high-level interpersonal skills.
Must have a valid driver's license.
Able to lift 20 lbs.
Strong organizational skills.
Background Check, Vulnerable Sector Check & Child Abuse Registrar.

Application Deadline: April 13th, 2025

Submit Resume and Cover Letter to: https://mnfc.applytojobs.ca/

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

The Mi’kmaw Native Friendship Centre is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, political affiliation, marital status, and pregnancy or other protected status.

The Mi’kmaw Native Friendship Centre (MNFC) and POSSE Project reserves the right to refuse all applications for employment. The MNFC will not assume any expenses related to this or any job application process included and not limited to travel, relocation, and application development.

*Only those applicants who are screened in for an interview will be contacted.