Field Service Engineer/Technologist – Power Protection

Field Service Engineer/Technologist – Power Protection

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

The Field Service Engineer/Technologist will provide technical and business leadership to support customer’s power delivery needs. The person will have a high level of technical and mechanical expertise regarding Power Protection products, be capable of planning, leading, and executing power delivery work with the highest level of safety & environmental compliance, understand business profitability, and develop great customer relationships.

1. This role requires strong hands-on power delivery service, technical and mechanical skill, leadership, business acumen, and highly effective communication skills.
2. Test, commission, program, troubleshoot, repair, upgrade, retrofit, and install Power Protection equipment like UPS, PDU, and STS.
3. Using specific tools, report for each customer visit by equipment to ensure trackability.
4. Review and prepare MOP, preventive maintenance, etc.
5. Monitor/follow-up the fleet using software tools like IUPS-Guards.
6. Participate in the Power Protection meetings.
7. Develop service work scope and assist with estimates for proposal activities.
8. Schedule and execute jobs on-time and on-budget with world-class quality.
9. Plan, coordinate, lead, and direct activities for self and team to maximize productivity, utilization, and profitability.
10. Identify and implement cost and process improvement and standardization to continuously improve cost productivity.
11. Reach out to customers to grow service opportunities & suggest recommendations. Work closely with our sales team to maintain, develop, and expand the customer base.
12. Apply safety rules and safe practices as well as environmental regulations.
13. Report unsafe practices and incidents.

Qualifications for the role

• Engineer or Certified Electrical Technologist with Electrician certification, with proven experience.
• 5 years + experience in a service organization.
• Familiarity with environmental protection procedures and electrical safety practices.
• Make a work site and site activities safe for self and all other members of the site team.
• Strong electrical and mechanical aptitude.
• Ability to understand documented instructions, procedures, drawings, and develop the same as well.
• Ability to travel locally and nationally 50% of the time, work overtime/weekends and respond to weekend and off-hours service requests as required.
• Ability to work independently and lead a project/work scope/team with a minimum of supervision with customers and team members.
• Fluent in both French and English is an asset. French is required. English would be an asset to communicate with customers outside Quebec on a regular basis.
• Entrepreneurial, strong customer focus with the ability to generate work and develop strong customer relations.
• Effective computer and systems skills in MS Office (Excel, Word, etc).

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Smart Buildings digitally transforms commercial, industrial, and residential buildings for the highest comfort, efficiency, safety, and security - enhancing quality of life in buildings of the future through safe, smart, and sustainable electrification solutions, services, and products. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included, and supported.

Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.

ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.