Bilingual Inbound Customer Service Representative

Bilingual Inbound Customer Service Representative

We are so excited that you are reading this and hope that you will decide to apply!

As an Optima customer support representative, we believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails as working tools, you’ll be there to listen, support and problem solve for Optima customers.

We offer full time inbound customer service roles, with hours of operations traditionally between 8am and 8pm, from Monday to Saturday. We are currently seeking full-time candidates.

Optima is the place for you!

We are a client-driven, people-focused organization that thrives on having our people initiate creative and innovative ways to enhance the customer service experience!

Benefits of joining Optima:

• Flexible schedule from 8am to 8pm
• Friendly and collaborative team
• Referral program (Refer someone to work at Optima, and we will reward that!)
• Opportunity to grow within the company and challenge yourself in different roles
• Potential to become a Licensed Insurance Advisor
• Perks through the Perkopolis platform for Optima employees

What you will be doing:

• Answering inbound calls from our customers
• Listening carefully to customers and personalizing their experience
• Resolving challenging situations while maintaining call control
• Supporting your peers by working together and sharing winning strategies

You're an ideal candidate if:

• Fluently bilingual in English and French
• High school or higher education preferred
• Can adapt quickly to changing situations
• Are motivated by helping others
• Have mastered the art of analyzing and problem-solving
• Have an appreciation of technology
• Have already worked in the customer service industry, whether it be call center or retail

What we offer:

• Full-time hours
• Bonus programs that are performance-driven
• 3 weeks paid training
• Continuous support while in your role
• Career development and growth
• Employee Health Spending Account
• Employee corporate discounts

About Us:

Optima Communications International Inc. is a professional outsource contact centre providing customer service solutions to major Canadian corporations since 1992. We pride ourselves on our people and the close working relationships we have with long-standing clients, market leaders in Financial, Utilities and Business Services.

Location:

Conveniently located in the Whitby Mall, spacious and bright open concept. The DRT is a 2-minute walk, located just outside our office building.

Our Invitation to you:

For immediate consideration, please apply now.

Due to the volume of applications we receive, only those candidates selected for telephone interviews will be contacted.

Optima wishes you all the best in your employment search!