Program Manager, Client Services (Copay)

Overview

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients and increase patient access to life-altering medications.

As a Program Manager (PM), you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.

The Program Manager of Copay Programs serves as the primary business relationship manager and is responsible for program management, account management, financial management, and business analysis.

The PM will be responsible for providing excellent customer service, exceptional program management, in-depth program knowledge, and operational excellence for their assigned brands. As the primary point of contact between our valued customers and Mercalis, the PM serves a crucial role in driving internal project teams to deliver Mercalis' full suite of products and services on schedule, on budget, and within scope.

The ideal candidate must be a self-starter, high performer, and able to embrace change in order to adapt within a fast-growing organization.

Responsibilities

• Manage client contracts/statements of work and execute accordingly; host and facilitate internal and client kick-off calls.
• Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services.
• Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or in writing – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood.
• Manage the program budget for the client and provide recommendations for effectively managing program costs.
• Interface with clients and maintain essential business relationships on a day-to-day basis as the primary business relationship manager.
• Conduct regular meetings (phone, webex, onsite) to update the client on program status, deliver presentations, and provide an avenue for program enhancements.
• Become an expert on the therapeutic class of assigned brands and possess a robust understanding of competitive products utilized within the therapeutic class.
• Based on brand strategy, objectives, and competitive landscape, develop and implement innovative solutions for clients to maximize brand value and competitive positioning.
• Measure and monitor program key performance indicators to develop data-driven recommendations.
• Learn and assist the client in navigating client-internal requirements and processes specific to their organization.
• Be well-versed in their third-party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams).
• Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders.
• Be a sought-out resource within Mercalis as both an internal and external subject matter expert.
• Provide mentorship and training to Associate Program Managers where needed.
• Perform other duties and assignments as directed.
• On-time adherence to training deadlines for all corporate policies and procedures governing access to confidential data.
• Ensure all SOPs are followed consistently. Conduct miscellaneous tasks or projects as assigned.
• Position is remote with required occasional onsite visits.

Qualifications

• Bachelor’s degree with a concentration in business, accounting, marketing, and/or healthcare, or pharmaceutical industry; graduate degree and/or additional certifications including PMP preferred.
• Three to four (3-4) years of project or program management experience.
• If an internal applicant, seeking extensive experience with Mercalis systems and services (preferred).
• Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders.
• Able to multi-task in a fast-paced environment while functioning as a member of a highly collaborative team.
• Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote).
• Organized and detail-oriented with effective time management skills.
• Budget management and/or financial accounting skills.
• Ability to take initiative and anticipate needs.
• Ability to travel both locally and out-of-town; expectation is up to 10% travel.

Why work for Mercalis?

• Diversity, Equity, Inclusion & Belonging are paramount to our culture and success. Our dedication to DEI is both organic and intentional.
• Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments).
• We employ the best talent and tools from the Patient Access Industry (We are the Industry Leader).
• We monitor the market to ensure we offer competitive salaries and benefits.
• 401K w/ 5% matching; day-1 vestment period.
• 15 days PTO.
• 8 Holidays + 2 Floating Days.
• Health/Dental/Vision/Life; Coverage Day-1.
• Gym Reimbursement.
• Volunteer Hours.

*This is not an exhaustive list of benefits.

*Benefits are subject to change.

** Some positions require onsite presence and/or structured hours/shifts.