Customer Care Representative - Ottawa

OMS / Royal Drugs

Ottawa

CAD 80,000 - 100,000

Job description

Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!

Purpose:

As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.

Job Title: Customer Care Representative
Location: Ottawa, ON
Reports to: Customer Experience Manager
No. of Positions: 1
ATR: 4590
Type: Full time,
Salary: $20/hour
Benefits: Yes

Job Responsibilities:

Process client orders for service, equipment, supplies, oxygen, and pharmaceuticals, including rentals; orders are received by phone, email, or fax
Process direct client payments
Issue client billings
Process third party billings (various payers)
Maintain proper documentation for third party billing purposes
Address the matter of overdue account balances, organize call schedule, arrange payment plans
Attend to clients, and resolve client concerns by phone, email, and in-person
Identify and action opportunities to improve client service
Create / maintain client contacts and customer cards and validate information with customers as required
Generate various reporting for internal service team
File service orders upon completion
Provide assistance in ensuring rental equipment is returned
Process inventory orders as needed
Prepare parts requests and conduct follow up as needed
Prepare quotes as needed

Qualifications:

Completion of Post- Secondary Education in an Administrative or related field of study
Minimum 1 years’ experience with administrative procedures and office duties
Minimum 1 year in a customer service role
Proficient with Microsoft Office – including Excel, Word and Outlook
Proficient with ERP systems, GP or Pronto preferred

SKILLS:

Strong interpersonal and communication skills (both verbally and in writing)
Bilingual (French/English) is required
Strong initiative and ability to work proficiently in a team environment as well as independently
Ability to time manage, remain organized and prioritize work
Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill set
Commitment to deliver excellent internal and external customer service

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

Job Type: Full-time

Pay: $20.00 per hour