Bilingual Bank Client Services Administrator

Bilingual Bank Client Services Administrator

Apply locations: Waterloo, Ontario; Halifax, Nova Scotia

Time type: Full time

Posted on: Posted 3 Days Ago

Time left to apply: End Date: January 7, 2025 (16 days left to apply)

Job requisition id: JR24111218

The Bilingual Bank Client Services Administrator delivers customer service to internal and external customers and processes financial and non-financial requests. The position may be responsible for ensuring customer satisfaction with company products and services through the timely and accurate processing of transactions as well as for identifying and facilitating correction of processing and related service delivery issues.

Position Responsibilities:

Individual Responsibilities:

1. Deliver timely service, address inquiries, and ensure transaction accuracy and policy compliance.
2. Analyze trends, define errors, and recommend workflow and system enhancements.
3. Work with teams to meet quality standards, assist in training new employees, and support management in resolving complex issues.
4. Support clients and business areas, process transactions, and resolve paperwork issues.
5. Develop product knowledge proactively and contribute to projects, audits, and company initiatives.

Shared Responsibilities:

1. Develop relationships with associates to understand the organization.
2. Engage with business associates to address daily customer inquiries.
3. Review and improve policies and procedures as needed.
4. Assist other departments during high volumes.
5. Actively support colleagues in resolving issues.

Required Qualifications:

1. Proficiency in Microsoft Word and Excel
2. Bachelor's Degree Preferred
3. 2-4 years previous industry or customer-centric service experience preferred
4. Ability to work independently in a fast-paced environment
5. Demonstrated passion for providing customer-centric solutions
6. Knowledge of geography-specific financial, securities, and tax regulations
7. Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

1. We’ll empower you to learn and grow the career you want.
2. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
3. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

Primary Location: Waterloo, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between: $41,925.00 CAD - $69,875.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, and employee/family assistance plans.