Customer Service Representative

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

Job Description
The Position

As a Customer Service Representative at our Residential Plumbing location on 1199 St. James Street, Winnipeg, you will engage with customers daily through in-person interactions, phone calls, emails, and text messages. Success in this role requires professionalism, keen attention to detail, and a strong commitment to delivering a positive customer experience. Your ability to genuinely care for customers and consistently provide exceptional service will be key to your success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

Duties:

1. Research products and provide tailored recommendations from our diverse product range.
2. Prospect new customers and foster growth with existing accounts.
3. Generate leads to support the Outside Account Manager.
4. Monitor inventory levels and alert the purchasing team when stock is low.
5. Coordinate with vendors to follow up on back orders and ensure accurate delivery dates for customers.
6. Address customer concerns and complaints, finding effective solutions.
7. Perform other tasks as assigned by the Manager.

Qualifications
What We’re Looking For:

1. College and/or University degree.
2. Strong communication skills with the ability to build and maintain relationships.
3. Excellent organizational and time-management abilities.
4. Ability to multitask and manage competing priorities.
5. Quick to learn and proficient in using the relevant software to process orders.
6. A strong work ethic with a high standard of integrity.
7. Self-motivated and comfortable working both independently and collaboratively within a team.
8. Fluency in multiple languages is an asset.

Additional Information
Why join our team?

At EMCO Corporation, we take pride in fostering a fun, fast-paced, and dynamic work environment. We are a team that shares core values and supports one another's growth and development. As a member of our team, you'll have opportunities to continuously enhance your skills through ongoing training, bring innovative ideas to the table, and collaborate with passionate colleagues from diverse backgrounds. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer our team members:

1. On-the-job training and development
2. Career growth potential with competitive salary, benefits, and profit-sharing opportunities
3. A stable career with a company that upholds strong core values
4. Participation in our Defined Contribution Pension Plan
5. Wellness programs and Employee & Family Assistance Programs
6. A healthy work-life balance
7. Employee discounts

Next Steps:

Interested in a career with EMCO? We’d love to hear from you!

Please submit your cover letter and resume by email to: selinam@emcoltd.com

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.