Education Manager

Circuit Stream is a leader in future skills tech training and learning content. Our mission is to teach the skills of the future through innovative learning experiences in partnership with leaders in higher education and industry. We do this by building and delivering world-class educational programs including bootcamps and courses for adults as well as courses for teens that focus on the skills needed to leverage the power of technology.

We are looking for an organized and proactive Education Manager to join our Product team. The Education Manager oversees the design, development and execution of Circuit Stream’s courses and programs, ensuring that our learning experiences are well-structured, engaging, and impactful. This role bridges the gap between curriculum development and course operations, ensuring high-quality learning experiences through strong curriculum design, instructor management, and program execution. This role reports to the Director of Product.

Note: This role will be based full-time (5 days per week) in our Circuit Stream office, 1011, 1st Street SW.

Key Responsibilities:

Program Execution & Delivery

• Set instructional standards and ensure instructors effectively implement curriculum and adhere to best practices in teaching and engagement.
• Develop and track key success metrics to measure course effectiveness, instructional quality, and instructor performance, ensuring alignment with pedagogical goals and enhancing engagement.
• Ensure feedback loops are in place to optimize curriculum delivery, instructional methodologies, and learning outcomes.
• Leverage insights from the CX team on student engagement and the Education Program Coordinator on instructor performance to refine curriculum, teaching strategies, and instructional delivery.
• Oversee the end-to-end delivery of courses to ensure smooth execution and troubleshoot issues as they arise.
• Manage relationships with instructors, serving as their primary point of contact.
• Train new instructors and provide ongoing professional development for current instructors.
• Plan schedules for courses and camps, ensuring classrooms, instructors, and tools are ready.
• Set up all necessary systems and access, including Zoho Mail, Brightspace, Google Drive, Zoom, Slack, Discord, and other essential tools.
• Collaborate with People and Culture to identify hiring needs, define role requirements, and participate in the interview process for instructional staff.
• Define and continuously refine Circuit Stream’s educational pedagogy and learning methodologies, ensuring they effectively meet learner needs and drive strong learning outcomes.
• Establish and oversee planning, timelines, and resource allocation for curriculum projects to ensure timely and high-quality execution.
• Manage D2L and curriculum roadmap, and ensure any updates and revisions are informed by industry changes, student outcomes, instructor feedback, and engagement data, driving continuous improvement.
• Act as a leader in instructional design, providing guidance on content development and instructional methodologies, and industry best practices.
• Manage a scalable system to integrate contractual Instructional Designers and SMEs as content needs expand.
• Collaborate with Marketing, Admissions, Student Services, and Instruction teams to communicate new course content and changes to existing programs.

Role Requirements:

• Bachelor or Masters Degree in education preferred, or combination of related degree and experience.
• At least 5-7 years experience in instructional design, project management and course administration and delivery.
• Previous teaching experience is required.
• Expertise in the best practices and teaching methodologies for adult and youth education.
• Strong leadership skills and ability to hire, train and manage a variety of part-time contractors (instructional designer, course SME consultants, and instructors).
• Previous experience as an administrator of learning platforms (experience with Brightspace is a plus).
• Excellent organizational and time-management skills.
• Ability to manage multiple projects simultaneously and work independently.
• Comfortable with occasional travel in Canada if instructor training is planned in-person.
• Annual salary in the range of $75,000 to $85,000 per year.

Core Competencies:

• Strong attention to detail and ability to manage a wide variety of tasks simultaneously.
• Knows how to communicate with a variety of audiences, understands the need for flexibility and engages in dialogue with a variety of stakeholders about how to get things done.
• Makes good decisions based upon a mixture of analysis, experience, and judgement.
• Creates a climate in which people want to do their best, can motivate Instructors and can assess each person’s strengths and limitations and harness that for growth and coaching.
• Good at figuring out the processes necessary to get things done, knows how to organize people and activities and understands how to create efficient work flows.
• Is easy to approach and talk to; spends the extra effort to put others at ease and understand all sides of a situation.

OUR VALUES (Part of everything we do!)

• Curiosity: We believe in asking questions, listening to new ideas, and gathering feedback from our teammates and community, as their voices form the foundation of our work.
• Courage: To achieve great things requires accepting the risk of getting things wrong. We embrace this attitude and believe it’s a mindset necessary to succeed and innovate.
• Ownership: We believe that how you do anything is how you do everything. We hold ourselves accountable to the highest standards and ensure our team and community can rely on us to deliver our absolute best at all times.
• Bias for Action: We move quickly and take action. We put our work out there early and often, knowing that we will iterate and improve over time. We value speed and keeping pace with innovation.
• Objective: When making decisions, we lead with data before opinions. Data creates transparency and alignment towards work with the largest impact.
• Open: We believe that fostering an open mindset where new ideas and perspectives from all backgrounds can be shared and exchanged is vital to realizing the enormous potential of ourselves and our collective ambition.
• Learner First: We stay grounded to the student's needs. When faced with a challenge, we start with the student and work backwards.

What makes us different makes us stronger. We want our company to be a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be, and bring, their best. We’re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable and free of discrimination and harassment.

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