Director of Product Strategy and Operations (Ottawa)

Director of Product Strategy and Operations

Ottawa, ON

Role Overview

Our client, a leader in the public safety technology space, is seeking a Director of Product Strategy & Operations to join their team. Reporting to the Chief Product Officer, you will play a critical leadership role in shaping the strategic direction, optimizing operations, and ensuring seamless cross-functional collaboration within the incident management and reporting space. This position is responsible for developing a long-term vision, driving the successful execution of key initiatives, and implementing scalable processes to support business objectives.

Key Responsibilities

1. Define and refine product strategy in partnership with executive leadership, ensuring alignment with overarching business goals.
2. Assess market trends, competitive dynamics, and customer needs to identify opportunities for growth and innovation.
3. Prioritize product investments based on business impact, return on investment, and long-term value creation.
4. Oversee multi-year financial planning, including budgeting, forecasting, and scenario analysis.
5. Develop and optimize processes to enhance product development, launch execution, and lifecycle management.
6. Drive cross-functional collaboration across engineering, marketing, sales, and customer success teams to ensure seamless execution of product initiatives.
7. Establish and track key performance indicators (KPIs) to measure the success of product strategies and inform decision-making.
8. Prepare executive-level reporting materials, including updates for board meetings and leadership discussions.
9. Provide strategic guidance and mentorship to product managers and cross-functional leaders, fostering professional growth and operational excellence.
10. Enhance organizational efficiency by implementing best practices, tools, and training programs.
11. Promote a culture of collaboration, accountability, and innovation within the product organization.
12. Act as the primary liaison for communicating product strategy and operational priorities across departments.
13. Lead cross-functional initiatives to refine workflows, enhance communication, and address organizational challenges.
14. Ensure transparency and alignment by facilitating regular updates, reviews, and reporting mechanisms.

Qualifications

1. Bachelor’s degree in Business, Product Management, Engineering, or a related field; an MBA or advanced degree is a plus.
2. 8+ years of experience in product management, strategy, or operations, with at least 5 years in a leadership role.
3. Background in public safety technology preferred, particularly with CAD and RMS solutions.
4. Proven ability to develop and execute strategic product roadmaps in dynamic, fast-moving environments.
5. Strong operational acumen with experience in scaling teams, processes, and systems.
6. Exceptional analytical skills with the ability to transform data into actionable insights.
7. Demonstrated success in leading cross-functional teams and fostering collaboration across departments.
8. Outstanding communication, presentation, and stakeholder management abilities.
9. Expertise in agile development methodologies and tools such as Aha!, JIRA, and Confluence.
10. Forward-thinking and capable of anticipating market and customer needs.
11. Results-driven with a balance of strategic vision and hands-on execution.
12. Inspirational leader with the ability to influence and engage teams at all levels.
13. Adaptable and resilient, thriving in complex and evolving environments.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted.