Senior Mobile Device Management Engineer

We are seeking a highly skilled and experienced Senior Mobility Engineer to manage and support our mobile device infrastructure, inclusive of Apple iPhones and iPads. This role is critical in ensuring the efficient, secure, and compliant management of mobile devices in a regulated environment. The ideal candidate will have expertise in Microsoft Intune, Jamf, and experience working within regulated industries, ideally financial services.

This position is based in our Toronto office. We follow a hybrid policy of 3 days onsite and 2 days remote work.

Key Responsibilities:

1. Manage the deployment, configuration, and maintenance of mobile devices across the enterprise using Intune and Jamf.
2. Develop, implement, and enforce mobile device management (MDM) policies, procedures, and best practices to ensure compliance with regulatory requirements and corporate standards.
3. Oversee device lifecycle management, including procurement, provisioning, inventory tracking, upgrades, and decommissioning.
4. Collaborate with security teams to implement and maintain secure configurations, encryption, and data protection on mobile devices.
5. Collaborate with engineering teams to address ancillary hardware and software compatibility, such as connecting iPads to external monitors, peripheral devices, and business applications.
6. Test and validate iOS updates prior to deployment to ensure compatibility with in-office networks, virtual desktop applications (e.g., VMware Horizon), and other critical systems.
7. Act as a subject matter expert (SME) on mobile device technologies, providing guidance and support to end-users, IT teams, and management.
8. Monitor and troubleshoot mobile device performance, connectivity, and application issues, ensuring high availability and optimal user experience.
9. Evaluate and recommend new technologies and tools to enhance mobile device management and security capabilities.
10. Develop and maintain technical documentation, including standard operating procedures (SOPs), configuration guides, and support materials.

Qualifications:

1. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
2. Minimum of 5 years of experience in mobile device management, including extensive use of Intune and Jamf.
3. Proven experience working in a regulated environment, preferably in financial services or a similar industry.
4. Strong knowledge of MDM solutions, iOS device configuration, Apple Business Manager, and enterprise application deployment.
5. Familiarity with compliance frameworks, data privacy regulations, and security best practices for mobile devices.
6. Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
7. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.
8. Relevant administrative or security certifications are a plus.

Preferred Skills:

1. Experience with scripting and automation to streamline device management tasks.
2. Knowledge of VPN, Wi-Fi configuration, and enterprise network integration for mobile devices.
3. Understanding of endpoint security solutions and mobile threat defense technologies.