customer service supervisor - retail

Experience: 2 years to less than 3 years

Tasks:

1. Hire and train or arrange for training of staff
2. Teach interest or professional development courses
3. Authorize payments by cheque
4. Order merchandise
5. Authorize return of merchandise
6. Establish work schedules
7. Sell merchandise
8. Prepare reports on sales volumes, merchandising and personnel matters
9. Resolve issues that may arise, including customer requests, complaints and supply shortages
10. Organize and maintain inventory
11. Supervise and co-ordinate activities of workers
12. Manage cash
13. Oversee payroll administration
14. Conduct performance reviews
15. Supervise office and volunteer staff

Support for newcomers and refugees:

1. Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths:

1. Participates in a government or community program or initiative that supports youth employment
2. Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers:

1. Participates in a government or community program or initiative that supports mature workers