Senior Resident Manager - Edmonton, Alberta

Friday, November 29, 2024

About Equiton :

Equiton Living is a privately owned, full-service property management company that providesquality, well-maintained apartments across Ontario. Hands-on, proactive management, highly trained and experienced staff, relationship-oriented business practices, and continued reinvestment in our properties are the keys to our success. The Equiton Living team is grounded in sound, professional real estate practices and building-maintenance operations. Our focus is on creating an environment people love to call home.

About the Position:

Reporting to the Regional Property Manager, the Senior Resident Manager will play a key leadership role in overseeing day-to-day operations of assigned building(s), maintaining excellent standards of property upkeep, and ensuring superior resident satisfaction. This live-in position includes supervision of other on-site staff, effective coordination with contractors, and the management of building operations, maintenance, and administrative responsibilities.

The Senior Resident Manager will also serve as a key liaison between the residents and management, ensuring smooth operations and prompt resolution of issues while fostering a welcoming and inclusive community environment.

Key Functions and Responsibilities:

• Leadership and Supervision:
  • Oversee and provide guidance to on-site staff, including assistant managers and custodial teams.
  • Schedule and delegate work responsibilities effectively while ensuring high standards of execution.
  • Support the onboarding and training of new team members.
• Operational Excellence:
  • Perform daily inspections of the building(s) and surrounding grounds to ensure cleanliness, safety, and overall appearance.
  • Troubleshoot, identify, and address maintenance issues efficiently, escalating when required.
  • Conduct and coordinate minor repairs (plumbing, carpentry, HVAC, etc.).
• Resident Relations:
  • Provide exceptional customer service to residents by addressing inquiries and complaints promptly and professionally.
  • Assist with resident move-ins and move-outs, ensuring the timely preparation of suites.
  • Show rental units to prospective tenants, maintain waitlists, and manage leasing paperwork in coordination with the property management team.
• Vendor and Contractor Management:
  • Book, schedule, and oversee contractors for larger maintenance and repair projects.
  • Ensure adherence to safety standards and regulatory compliance during contractor work.
• Administrative Duties:
  • Prepare regular status updates and operational reports for the Regional Property Manager.
  • Ensure compliance with fire safety regulations and life safety system protocols.
  • Manage inventory and order supplies for building maintenance as needed.
• On-Call Responsibilities:
  • Be available to respond to emergencies, including evenings and weekends, as part of an on-call rotation.

Required Skills and Abilities:

• Proven ability to troubleshoot and solve problems effectively.
• Strong leadership and team management skills.
• Excellent communication, organizational, and time-management skills.
• Superior cleaning and maintenance abilities, with attention to detail.
• Proficiency with PC skills (MS Office, email, text) and familiarity with property management software (e.g., YARDI) is an asset.
• Solid “do-it-yourself” skills, with experience in minor plumbing, carpentry, and HVAC repairs.
• Strong knowledge of Fire Safety Regulations, Life Safety Systems, and building operations.
• Ability to lift up to 15kg and perform physical tasks (e.g., climbing stairs, bending, pushing/pulling).

Education and Experience:

• High school graduate or G.E.D. certification (Post-secondary education is an asset).
• Proficient in both written and spoken English (a second language is an asset).
• Minimum of 3-7 years’ experience in property management, with at least 2 years in a senior or supervisory role preferred.
• Valid driver’s license and reliable access to transportation.
• A criminal record background check is required.

Our Commitment to Diversity, Equity, and Inclusion :

In addition to being dedicated to building a workforce that leverages diverse talent, we are committed to fostering an inclusive and accessible experience where all employees feel valued, respected and supported. We are an equal opportunity employer that values a culture that reflects and celebrates diversity of thought, background, and experience. If you require accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know, so that we will work with you to meet your needs. We thank you for applying, however, only those selected to continue will be contacted.