Customer Service Representative

Inspire Direct Marketing; Remote; CAD 30,000 - 60,000; Full time

Job summary

A Canadian fundraising agency is hiring a Customer Service Representative for a full-time, remote position. The role involves engaging with existing supporters, conducting outbound calls, and supporting charitable initiatives. Candidates should have at least 2 years of experience in customer service, strong communication skills, and the ability to work during specified hours. This position offers a salary of $20.00-$24.00 per hour plus benefits, including paid training.

Benefits

100% paid training

Health benefits

Growth opportunities

Team culture and activities

Qualifications

• Minimum of 2 years' customer service and call centre experience.
• Ability to work full-time hours, 40 hours a week.
• Availability for specified shifts.

Responsibilities

• Conduct outbound calls to maintain and engage donor relationships.
• Support fundraising efforts for charitable organizations.
• Work from a home office with required technical setup.

Skills

Customer service

Communication

Technical savvy

Job description

Customer Service Representative - Work from Home

$20.00-$24.00/hour + Benefits.

This is a full-time, zero-commission, outbound, work-from-home position.

We Are:

We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.

Role Description:

Each day and each call can be different. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

If you are a mature sales or customer service representative, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.

What you can expect from us:

• Permanent, full-time employment with consistent hours and growth opportunities
• $20.00 - $24.00 hourly w bonuses
• Engagement with world-class charitable organizations
• 100% paid training and health benefits (at 3 months)
• Training opportunities, lunch-and-learns, workshops
• Team culture and activities, ice breakers, community events

What you should bring:

• You are looking for full-time hours, 40 hours a week
• A minimum of 2 years’ customer service and call centre experience
• You love talking to people and are a great communicator
• Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
• Availability to work occasional Saturday shifts (10:00am to 5:00pm)
• You are technically savvy and self-reliant

Specific job requirements:

• A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
• A professional work from home office space
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• A USB headset and webcam

There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call centre team with opportunities to grow and support your peers; we would love to hear from you.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.