Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Excellent opportunity for career advancement and growth within the organization
3. Work remotely from the comfort of your home
4. Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and retirement savings plan
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive company culture recognized with multiple awards for workplace excellence

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain a broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must be fluent in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Eagerness to learn new technologies
3. Proficiency in fast-paced multitasking
4. Experience working in a remote environment
5. Strong communication and interpersonal skills

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.