DIRECTOR - SECURITY & SURVEILLANCE

Overview

The Director of Security and Surveillance is responsible for protecting the assets of the corporation against theft, fraud, and abuse. They are accountable for providing strategic direction, guidance, support, and oversight to ensure the successful operation and continuous progress of the Security and Surveillance departments. They will also support the culture, mission, vision, values, and standard operating procedures.

Responsibilities

1. Possess strong leadership skills that are vital to managing people and delivering exceptional customer service as the director is responsible for the overall management of the Security and Surveillance Departments, providing leadership and direction in a shift work environment.
2. Lead the Security and Surveillance team in compliance with AGCO / OLG regulations and all applicable laws, policies, and procedures. Ensure business integrity and support HR with ensuring employee honesty and integrity.
3. Train, motivate, and lead by example to foster a learning environment that focuses on the development and retention of staff.
4. Develop performance objectives and deliver performance evaluations for direct reports.
5. Lead and implement all new Security and Surveillance department initiatives.
6. Actively participate in finding and hiring top talent, as well as support their learning and development. Recognize and reward best performers.
7. Plan, direct, and implement the Security and Surveillance strategic plan.
8. Prepare and monitor budgets including equipment maintenance, labor, and capital expense plans; submit variance reports.
9. Maintain awareness of gaming operations at all times and comply with security policies and procedures in order to secure company assets. Liaise with regulatory bodies on policy issues, investigations, etc.
10. Liaise with third-party security and personal protection teams for dignitaries, entertainers, and others prior to, during, and post special events.
11. Provide leadership, direction, and mentoring to the Surveillance and Security departments; develop performance objectives and deliver performance evaluations for direct reports.
12. Lead or facilitate meetings to discuss audit findings and consulting services with top levels of management.
13. Develop and maintain an “Observe and Report” system.
14. Develop Emergency Preparedness and Disaster Recovery Plans and Training.
15. Be responsible for all regulatory and internal investigations.
16. Ensure compliance with licensing laws, health and safety, and other statutory regulations.
17. Possess and maintain excellent working knowledge of all casino games, accounting, and internal control procedures.
18. Maintain Standard Operating Procedures documents and training for all department.
19. Maintain relationships with all First Responding teams; Municipal, Provincial, and Federal.
20. Willing to work a flexible schedule, including evenings, weekends, holidays, and overnights as needed.
21. Other duties as assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

1. Minimum ten years management experience in Security, Surveillance, investigatory and/or related field.
2. Post Secondary education in criminology or suitable combination of education and experience.
3. The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
4. Superior knowledge of the applicable federal and provincial laws related to gaming.
5. Superior knowledge of the regulatory requirements with knowledge of the slot operations and table games including protection initiatives and cheating maneuver devices.
6. Experience in interrogation and business and criminal investigations is an asset.
7. Casino Industry experience or working knowledge is an asset.

SKILLS

1. Manage and direct comprehensive security and safety programs.
2. Develop and administer goals, objectives, and procedures.
3. Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
4. Be a strategic, ethical, and effective motivator.
5. Forecast changes in the economic climate and/or profits and react accordingly.
6. Select, supervise, train, and evaluate team members.
7. Proficient in MS Office computer applications.
8. Excellent interpersonal, oral, and written communication skills with all levels of the organization.
9. Ability to sustain a high level of confidentiality, integrity, and professionalism.
10. Must possess the ability to write clearly and concisely and effectively present information to all levels of management in written and verbal form.
11. Review and comprehend all necessary documentation.
12. Complete standard company forms and reports.
13. Interpret and explain Policies and Procedures.
14. Manage multiple tasks concurrently in a changing environment.
15. Self-motivated, self-directed, and exhibit strong attention to detail.
16. Must have the capacity to exercise sound judgment, reasoning, and logic in making necessary decisions including recommendations to management for continuous improvement.
17. Must be able to address stressful situations with guests with dignity and the utmost tact and politeness.
18. Participate in the development and administration of goals, objectives, and procedures.
19. Establish and maintain effective working relationships with those contacted during work.

PHYSICAL DEMANDS

1. Must be able to move about the facilities as part of duties.
2. Ability to stand and sit for extended periods of time.
3. Ability to walk distances.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to excessive noise and constant exposure to the general public.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hiring process.