Scheduler

Salary

The salary range for this position is CAD $30.68/Hr. - CAD $32.35/Hr.

Job Summary

Come work as a Scheduler with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Scheduler to join the Home Support team in North Vancouver, BC. Apply today to join our team!

As a Scheduler with VCH you will:

• Be responsible to perform a variety of scheduling and administrative support functions.
• Plan and adjust Community Care Assistant (CCA) schedules in advance and allocate work assignments to CCA in accordance with client referrals, care plans, and applicable collective agreements.
• Respond to inquiries related to the scheduling of Home Support Services.
• Utilize online systems and/or complete appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence, and terminations.
• Maintain timekeeping records for staff.
• Support clients and employees in a dynamic and high-paced call center.

Qualifications

Education & Experience

• Grade 12, plus two years’ recent related experience coordinating, preparing, and adjusting home support schedules or an equivalent combination of education, training, and experience. Experience in Customer Service and/or a high-paced call center is an asset.

Knowledge, Skills & Abilities

• Ability to keyboard 6500 keystrokes per hour.
• Working knowledge of applicable collective agreements.
• Demonstrated ability to work under pressure, to multi-task, and to work independently with minimal direction.
• Ability to schedule Community Care Assistance for client visits.
• Ability to take initiative, anticipate potential problems/conflicts, and take appropriate action.
• Ability to establish/maintain satisfactory work relationships with staff.
• Ability to maintain confidentiality.
• Ability to communicate effectively both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
• Demonstrated skill in respectful, diplomatic, and tactful communication.
• Demonstrated ability to remain calm when communicating in difficult situations.

Closing Statement

The hours of work, including days off and work area, may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

• Comprehensive health benefits package, including MSP, extended health and dental, and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident, and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff, and volunteers.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us, and our values and pillars guide us. We support equitable practices, diverse teams, and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities, and people of all gender identities and expressions and sexual orientation. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024. Only short-listed applicants will be contacted for this posting.