Business Development Manager

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Business Development

DSV – Global Transport and Logistics

DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court
Job Posting Title: Business Development Manager
Time Type: Full Time

The Business Development Manager is responsible for achieving sales growth targets and executing strategic priorities while driving collaboration within the Canadian organization.

Maintaining existing or onboarded complex accounts aligned with DSV’s Sales Process; achieving sales plan objectives with the assigned clients, new targets, and complex client prospects by selling DSV’s products and solutions; ensuring alignment across functional areas (Product, Sales, Operations) throughout all phases of the sales cycle. Responsibility to drive end-to-end and value-added solutions with sizeable potential.

KEY DUTIES AND RESPONSIBILITIES

1. Identifies new business opportunities through contact with prospective clients in the assigned market and for cross-selling new services to existing clients.
2. Identifies market trends and competitive rate actions and communicates those trends to the product and management teams.
3. Exercises proactive solution development by creating and maintaining a client lifecycle program for his/her top clients.
4. Builds a solid understanding of target customers/assigned account base (contact, commodities/ trade lanes, type of business, contract information/exceptions, and service requirements).
5. Assists and facilitates in the preparation of RFQ’s, bids and understands pricing and cost components associated with proposed solutions.
6. Identifies the competitive service strengths and weaknesses of the company and makes recommendations for continuous improvement initiatives.
7. Provides weekly and monthly performance metrics to the sales administrator.
8. Performs other duties including sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials where appropriate.
9. Enters new customer data and other sales data for clients into CRM and maintains this information per DSV company policy.
10. Meets specific volume and revenue requirements for each product in the portfolio as designated by the General Manager, Sales.
11. Manages time and sales territory to be able to reach the desired number of sales calls on a weekly basis ensuring maximum exposure to the market.
12. Ensures effective and timely responses to all sales leads/key correspondence within identified timelines.
13. Manages expenses and other company assets in accordance with DSV corporate guidelines.
14. Performs other duties as assigned by management.
15. Ensures full adherence to DSV Global Sales Process.

Quality, Health & Safety:
Supports organizational commitment to ISO 9001, ISO 45001 certification. Performs assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follows all requirements as set out in the DSV Quality Health Safety Environment policy. Staff are required to ensure that their day-to-day activities embrace sustainability, health and safety therefore reducing the impact upon the environment, supporting the communities we work in, and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience:

1. Education in supply chain logistics, international transportation, or a related field of study or equivalent work experience.
2. Minimum 5 years of industry experience.
3. Minimum 2 years of account management experience.
4. CIFFA certificate, an asset.

Skills and Competencies:

1. Good command, both verbal and written, English skills.
2. Ability to create collaborative engagements and active listening.
3. Service oriented and able to resolve customer grievances.
4. Strong interpersonal skills, building professional relationships internally and externally.
5. Strong problem-solving skills and analytical skills.
6. Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results.
7. Both a team builder and a team-player.
8. Excellent organizational and time management skills.
9. Be authentic, approachable, open, and honest.
10. Understanding of business principles and language, incl. the fundamentals of finance and profitability.
11. Business administration competence.
12. Excellent sales and negotiation skills.
13. Act as a role model for DSV values and adhere to the Code of Conduct.

Language and Computer Skills:

1. English is the principal language for this position, additional languages may be required in other locations.
2. Ability to communicate effectively in a diverse multicultural environment.
3. Microsoft Office Suite.
4. Proficient in Customer Relationship Management tools (CRM).
5. CargoWise experience, an asset.

Physical Demands:
Prolonged periods sitting and standing at a desk and working on a computer. Travel required. Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.