Managing lead, fcrm business initiative delivery (2717)

Lieu de travail : Toronto, Ontario, Canada

Horaire : 37.5

Secteur d’activité : Lutte blanchiment d’argent

Détails de la rémunération : $108,800 - $163,200 CAD

La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise.

En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

Description du poste :

TD FCRM Department Overview and Expectations

The TD Global Financial Crime Risk Management department is accountable for establishing TD's Global Anti-Money Laundering (AML), Anti-Terrorist Financing (ATF), Economic Sanctions and Anti-Bribery/Anti-Corruption (ABAC) (collectively, Financial Crime Risk Management) program to ensure that all TD businesses adhere to AML/ATF/Sanctions/ABAC regulatory expectations in all jurisdictions where TD operates. This includes setting consistent standards across business segments that may be further tailored to specific business or jurisdictional requirements; conducting periodic enterprise-wide AML/ATF/Sanctions/ABAC risk assessments; maintaining the Global AML Policy (including Know Your Customer and Enhanced Due Diligence, record keeping & retention requirements); currency transaction and suspicious transaction monitoring and reporting; screening TD customers against regulatory watch lists; a hierarchy of designated AML officer functions; enterprise-wide and specialized AML training of employees; and independent AML testing.

Job Profile Summary:

The Managing Lead, Financial Crimes Risk Management Business (FCRM) Initiative Delivery is a critical role within our organization, accountable for deliver of numerous assigned business initiatives within FCRM. These business initiatives include (but are not limited to) internal and external small to complex initiatives, operational efficiency improvements, process reengineering, regulatory remediation activities etc. Such initiatives are often spanning multiple functions and/or business groups. The Managing lead holds the primary relationship with executive sponsors for these initiatives and ensures that a successful business outcome is the prime measure of success.

The incumbent has breadth and depth of understanding of FCRM and is able to facilitate communication between other stakeholders efficiently and effectively. The Managing Lead directs, manages, and coordinates team members including business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external organizations.

KEY ACCOUNTABILITIES

CUSTOMER

• Oversee the Business Initiatives delivery group of enterprise FCRM Program providing governance, oversight and control related advisory services
• Provide strategic direction on a broad and diverse range of complex FCRM program activities
• Work with executive team, senior business management/ partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory/ compliance issues
• Take corrective action and recommend or implement changes to procedures, as required
• Lead role in directing small to complex business initiatives often involving multiple internal and external constituents and matrix partners
• Ensures initiatives are staffed with the right mix of people who exhibit the required perspectives, skills and behaviours
• Oversee research, development and implementation of new processes, technologies or operating models
• Provide guidance, leadership, coaching and development to members of the Business initiative delivery team to ensure operational results and professional/personal development objectives are achieved
• Forecast programs / initiatives and demand, and coordinate prioritization of the business initiatives portfolio with key stakeholders
• Accountable party for defining, planning, orchestrating, and delivering assigned strategic initiatives, including all business, operational and IT deliverables (as applicable)
• Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction

SHAREHOLDER

• Ensure team adheres to enterprise frameworks and methodologies as it relates to initiatives delivery
• Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
• Identify, mitigate and report on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed
• Work closely with key business leaders to optimize TDBG’s resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues
• Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
• Provides leadership, motivation, coaching, mentoring and professional development for teams in order to obtain a high level of co-operation and contribution from all members
• Provides change leadership mindset to ensure the vision and objectives of the initiative are driven properly, and ensures change management (the mechanisms of change) are in place to deliver the anticipated benefits
• Monitors and controls the list of initiatives assigned. Proposes recommendations and adjustments to the Accountable Executive and publishes periodic status reports
• Provides Accountable Executive with continued insight in the viability of the business case (e.g. costs, benefits, KPIs) as the initiative execution progresses
• Negotiates contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials, as well as best value for the Enterprise. Ensures day-to-day vendor relationship management occurs (including monitoring performance, reviewing and approving vendor invoices)
• Coordinate and support team and business (FCRM) partner FCRM related activities, as necessary

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Develops annual and/or long-term plans for own area and influences plans well beyond area managed
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Grow team expertise to align with FCRM/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead and develop a high performing team of professional FCRM resources through talent acquisition, coaching/development and recognition; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Create and foster a cohesive team and promote a positive work environment. Lead and follow up on action plans to improve employee experience
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where the team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for the function and the bank, both internally and/or externally

BREADTH & DEPTH

• Oversee and lead a diverse team for an area of significant risk, complexity or scope
• Trusted advisor to senior executives in a line of business
• Demonstrates excellent relationship or account management behaviours
• Set team direction and collaborate with others to execute on common goals
• Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Focus on longer-range planning for functional area (e.g. 12 months or greater)
• Provides extensive FCRM knowledge and experience helping the accountable executive to deliver business initiatives while delivering on time and scope
• Generally, reports to FCRM Priority, Delivery and Enablement Executive

EXPERIENCE & EDUCATION

• Undergraduate degree
• Possesses advanced knowledge and 10+ years of experience in delivery, including managing large-scale regulatory initiatives with high risk of delivery
• Industry-specific knowledge and experience required
• 3+ years of Financial Crimes Risk Management/Fraud/AML/Enterprise Operational Risk required
• Holding a valid project management certificate required
• CAMS certification is an asset
• Excellent relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
• Expert change leadership and management skills
• Expert risk management skills
• Ability to navigate a highly matrixed organization effectively
• Good stakeholder management and influencing skills, effective at the senior executive level
• Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar businesses areas or of technologies
• Expert presentation, written and verbal communication skills which bring clarity and precision at executive levels
• Excellent problem-solving and critical-thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting the business environment

À propos de nous

La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.

La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. En parallèle de l’évolution de nos activités et de notre stratégie, nous innovons afin d’améliorer l’expérience client et de créer des capacités pour façonner l’avenir des services bancaires. Que vous ayez plusieurs années d’expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel.

Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance.

Renseignements supplémentaires :

Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.

Mesures d’adaptation :

L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.

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