Bilingue Agent service clientèle Assurance vie Life Insurance

Job Description:

French and English Bilingual Customer Service Agent - Life Insurance (Remote)

DXC Insurance is part of the global organization DXC Technology (NYSE: DXC) and this business unit specializes in helping global companies manage their insurance division and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability in public, private, and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness, and customer experiences. Learn more about DXC's history and our focus on people, customers, and operational execution at www.dxc.technology.

This role is less about IT and more specific to insurance. It is the perfect opportunity to start your career in the insurance industry!

The role of Customer Service Representative is a fantastic opportunity for you to launch a new career and learn more about the financial services and insurance sector. We offer a comprehensive training program to teach you what you need to know; so whether you are well experienced or just starting out, you will have the resources necessary to get off to a great start.

As a Customer Service Representative, you will be the first line of contact between DXC and our clients in a call center environment (hours from 8:00 AM to 7:00 PM) providing exceptional customer service.

Essential Job Functions

• Answer telephones and respond to complex customer questions and/or forward calls to appropriate personnel.
• Research customer inquiries and respond to appropriate parties in a timely manner.
• Record calls, process requests, and update account history with results of inquiries to include proper documentation.
• Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Perform data entry and match documents to appropriate accounts to verify up-to-date and accurate information.
• Interface with team personnel, management, and customers regarding customer service issues.
• Review client reports on a weekly basis to ensure data integrity; prepare and submit reports to management.
• Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitor daily transactions to ensure policies and procedures are in accordance with service level agreements.

Basic Qualifications

• High school diploma or G.E.D.
• Two years or more of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.

Other Qualifications

• Business and analytical problem-solving skills.
• Communication skills.
• Ability to work independently.
• Ability to follow oral and written directions.

Work Environment

• Office environment.
• May require shift work.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.