Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Paid training and performance-based incentives
3. Lucrative employee referral bonus opportunities
4. Comprehensive benefits including medical, dental, and vision insurance
5. Real potential for career advancement; approximately 80% of managers promoted from within
6. Supportive work environment emphasizing diversity, equity, and inclusion

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer's preferred language
2. Help customers resolve basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Offer additional products and/or services

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. A quiet, distraction-free environment to work from at home
5. Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Eagerness to learn new technologies
3. Experience in a fast-paced multi-tasking environment