The Badminton and Racquet Club of Toronto General Manager/COO

Job Title: The Badminton and Racquet Club of Toronto General Manager/COO

Job Category: GM/COO

Club: The Badminton and Racquet Club of Toronto

GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:
THE BADMINTON AND RACQUET CLUB OF TORONTO
ONTARIO, CANADA

The Badminton and Racquet Club of Toronto is one of the premier racquet clubs in Canada, offering high-calibre racquets and athletics, exceptional private club dining, and a wide range of activities for a multi-generational membership community. The Club fosters a close-knit relationship among its members and staff, striving to create a welcoming and inclusive environment where employees and members alike feel proud to belong.

The Badminton and Racquet Club of Toronto is seeking a proactive, highly engaged, and visible GM/COO to join its leadership team. This role requires strong leadership, a dedication to team development, business acumen, financial management, creativity, and exceptional relationship-building skills. The ideal candidate will have a genuine passion for enhancing the member experience and be committed to fostering a collaborative, positive club environment.

GENERAL MANAGER/CHIEF OPERATING OFFICER - POSITION OVERVIEW
The Board is seeking a GM/COO who works closely with the Board of Directors and committees. The GM/COO is seen as the “face” of The Badminton and Racquet Club of Toronto and plays a primary role in ensuring that the Club consistently delivers exceptional personalised service. The GM/COO will strive to enhance and elevate the overall membership and staff experience.

A leader with strategic vision to guide the Club through the next phase of its evolution is key. Nearby construction projects and other capital and facilities updates within the Club will require a GM/COO who collaborates closely with the Board to find effective solutions while always keeping the member experience at the forefront.

INITIAL PRIORITIES OF THE NEW GENERAL MANAGER/CHIEF OPERATING OFFICER

• Get to know the Senior Staff, evaluating their abilities and aspirations, ensuring they and their respective teams have clear expectations and accountabilities in place.
• Understand, embrace, and execute the Board’s vision and strategy. Work in partnership with the Board, keeping them actively abreast of results, with transparency and accountability.
• Review capital projects currently in the planning process to understand their impact on members, staff and operations.
• Meet and interact with as many members as possible, engaging them to build trust whenever and wherever possible.
• Bring all the Club’s departments together with a clear cohesive focus on “The Badminton and Racquet Club of Toronto Team” and the Club’s goals and mission.
• Develop a report to provide the Board with a thoughtful “State of the Club” analysis following ninety (90) days of overview and insight.

CANDIDATE QUALIFICATIONS

• A minimum of 10 years of verifiable, progressive leadership and management experience in similar environments.
• A degree with a focus on hospitality management is desirable, but in lieu of a degree, substantial private club or hospitality industry experience will be considered.
• From the club industry, Certified Club Manager (CCM) designation is encouraged with further certifications being of interest as a commitment to ongoing and lifelong learning and networking.

SALARY AND BENEFITS
Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package, including association membership.

INSTRUCTIONS ON HOW TO APPLY
Please upload your resume and cover letter in that order using the link below. Clearly articulate your alignment with this role, why you want to be considered for this position at this stage of your career, and why B&R and the Toronto area will benefit you, your family, your career, and the Club if selected.

You must apply for this role as soon as possible but no later than Friday, February 14, 2025.

The B&R celebrates people regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, origin, disability, or age. B&R is committed to an inclusive workplace, believes in diversity and encourages all qualified individuals to apply.