Application Support Engineer

Application Support Engineer

MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

The Support Engineer is responsible for development and support of existing enterprise applications. This includes configuring, coding, developing, implementing, support during business hours, OnCall after hour support and documenting software specifications throughout the project life cycle.

Strategy and Planning

• Contributes to evaluation of design options and approach.
• Familiar with architectural patterns that contribute to the production of secure, reliable, manageable, and high-performance solutions.
• Contribute to architectural modelling to assist in determining solution efficacy.
• Performs estimating, prioritizing, planning of tasks to reliably and consistently deliver according to plan.

Acquisition and Deployment

• Conduct research as directed on emerging application development software products, languages, and standards in support of procurement and development efforts.
• Performs detailed technical design of proposed solutions for individual software components.
• Contributes to the determination of relevant risks and determines mitigation strategies.

Operational Management

• Develop and review software programs, code, and unit tests for new and existing applications and systems, ensuring functional and non-functional requirements are met.
• Develop, and maintain supporting documentation as required.
• Gather statistics and prepare and write reports on the status of the programming process for discussion with management and/or team members.
• Recommend, schedule, and perform software improvements and upgrades for optimal performance of software applications.
• Provides off-hours support as part of an on-call rotation and respond to incidents and requests about system functionality and provides problem resolution.

What You Bring To The Team

Must haves

• Minimum 2 years of development experience
• Experience with JavaScript/Typescript, Node.js/Express, NoSQL (MongoDB)
• Familiar with automated software engineering concepts including CI/CD and related process used to streamline cycle time and improve product quality.
• Demonstrates the ability to convey thoughts and express ideas effectively using speech in individual or group situations.
• Attends to and fully comprehends what others are saying.
• The ability to develop and maintain internal and external trusting, professional relationships.
• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others’ views.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Able to build morale and group commitments to goals and objectives.
• Supports everyone’s efforts to succeed.
• Able to interpret information from multiple sources and draw logical conclusions.
• Consults others based on analysis of data.
• Able to think strategically on a team/project/product scale and use data findings to consult others for improved business results.
• The ability to forecast and assess the degree of risk on a team/project/product scale in plans or actions and take appropriate action to mitigate them or make contingency plans to limit the magnitude of risk.
• It includes having insight and appreciation of client/business needs, priorities, goals, and seeing that actions support the business goals.
• Considers, prioritizes, and takes actions to deliver a superior customer experience in the best interest of MCAP.
• Post-secondary degree or diploma in Computer Science, Engineering, or a related field

Nice to Have:

• Development web-based applications and API services.
• Familiar with security principles and concepts such as AAA, OWASP
• Experience with SQA/testing practices including functional, unit, and shift-left testing principles and methodologies.
• Familiar with threat landscape as it relates to web-based application and mitigation concepts and practices.
• Experience with C#, .Net Framework, MS SQL, Message Brokers (RabbitMQ), Docker, Azure DevOps
• Testing with Postman

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Position #: req1906

Employment Status: Permanent Full Time

Location: Waterloo, Ontario

Number Of Openings: 1

Department: Information Technology

Internal Job Title: Application Support Engineer

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.