Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Paid training and performance-based incentives
3. Lucrative employee referral bonus opportunities
4. Comprehensive benefits including medical, dental, and vision insurance, as well as a Registered Retirement Savings Plan
5. Opportunities for career advancement and personal development, with 80% of managers promoted from within
6. Celebrations and events that promote a diverse and inclusive workplace culture

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Help customers resolve basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
5. Offer additional products and/or services

What is Required (Qualifications):

1. Must speak both French and English fluently
2. An associate degree, bachelor's degree, or tech certification
3. 1+ year of customer service experience
4. High school diploma or GED
5. A quiet, distraction-free environment to work from home

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and PC knowledge
3. Eagerness to learn new technologies
4. Proficiency in fast-paced multi-tasking
5. A desktop or laptop for completing PC and internet testing

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.