Inside Sales Associate – Remote (Quebec, Bilingual French/English)

Prysmian is the market leader and innovation driver in all major cable-related activities for energy and telecommunications. Each year, the Group manufactures thousands of kilometers of underground and submarine cables and systems for power transmission and distribution, as well as medium-low voltage cables for the construction and infrastructure sectors. We also produce a complete range of optical fiber, copper, and connectivity cables for voice, video, and data transmission for the telecommunications sector.

We are nearly 29,000 employees, spread across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping to transform the world around us.

Job Responsibilities:

• Candidates must be motivated, self-starters, with exceptional written and oral communication skills, detail-oriented, well-organized, and proficient in AS400, SAP, Microsoft Office, Word, and Excel.
• The Inside Sales Representative is responsible for successfully developing and maintaining account business for established customers, distributors, and agents through proactive sales efforts and customer service.
• Reporting to the Inside Sales Manager, the Inside Sales Representative is responsible for responding to all inquiries from established customers, processing requests for quotes, entering orders, managing orders, and working with functional areas throughout the organization to ensure customer satisfaction. Responsibilities include data collection and communication, market intelligence, quoting, ordering, order management, providing pricing, product availability, and basic technical information while executing the timely delivery of products and services. Successful candidates will possess analytical, documentation, and problem-solving skills, as well as a technical aptitude for understanding product functionality, specifications, and application.
• This position is remote and located in the greater Montreal area. Bilingual - Fluency in French and English is required. Please submit your resume in English.

Specific professional responsibilities:

• Support the sale of products to customers by entering, managing and expediting orders to facilitate timely delivery of products to customers.
• Respond daily to calls/emails/faxes from customers, distributors, agents and outside sales personnel.
• Communicate technical information to customers, distributors and end users, including technical specifications, samples and catalogs.
• Process quote requests by providing product pricing and availability, and proactively follow up on quotes to win business and gain market insights.
• Develop and maintain product knowledge through product certification of up to 6 product lines, including custom products.
• Collaborate with Regional Sales Managers and agents to communicate customer requirements and proactively increase sales.
• Liaise with supply chain, warehouses, regional distribution centers and carriers to provide customers with desired products as quickly as possible.
• Process customer returns and complaints in a timely manner.
• Resolve customer complaints professionally and efficiently.
• Communicate with customers, distributors and agents in a professional and timely manner, both verbally and in writing.
• Provide emergency assistance and cover to other team members.
• Attend required training courses, obtain product certification.
• Participate in cross-functional projects, both at the departmental and company-wide levels, and share relevant information with other team members.
• Participate in departmental initiatives and objectives.
• Perform other related tasks assigned by your manager.

Key job requirements:

• Knowledge of AS 400 mainframe, quotation system databases, query search systems, SAP and Windows based system applications.
• Proficiency in Microsoft Office and Windows XP systems.
• Analytical, documentation and problem-solving skills required.
• Technical Ability to understand product features, specifications and applications.
• Excellent written and verbal skills required.
• Time management skills, particularly the ability to organize and manage multiple priorities.
• Knowledge of the wire and cable industry an asset.
• Bilingual French and English.
• Must be legally eligible to work in Canada.

Qualifications:

• Minimum high school/college diploma. Bachelor's degree preferred.
• Minimum of two years of experience in inside sales / account management / customer service.
• Bilingual - French and English required.
• Must reside in the greater Montreal metropolitan area.