Surety Account Executive

Business Line: Surety

Hours Per Week: 35 (Full-Time)

Location: Edmonton, Alberta – Hybrid (Find an Office)

Job Duration: Full-Time, Permanent

What You’ll Do

• Manage or direct client accounts/relationships to ensure retention and growth of book of business.
• Provide technical support to Sales Executives, specifically in analyzing client needs, coverage forms and capacity.
• Provide technical expertise in managing the inside service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards.
• May assist management in the recruiting and selection process of new employees, when necessary and in coaching and training of staff.
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
• Generate Client Service Plan that reflects client's business and risk management goals, including an outline of services to be provided, action plans to include critical milestones, due dates and accountabilities.
• Key resource to other surety associates, providing leadership and establishing relationships with other departments.
• Maintain accurate and up-to-date records of all surety bond transactions, including applications, approvals, denials, and claims.
• Market, place and review of new and renewal Surety programs, including proposal preparation and presentation as well as continuously analyzing market trends and competitor activities to adapt strategies and maintain competitive advantage.
• Respond to client or surety requests for information, documents, and general surety inquiries. Handle all aspects of Commercial Lines Property & Casualty Insurance, as it relates to surety. Frequent, outside service visits, to the client, as required.
• Internal reporting/monitoring of accounts receivables, renewals and expirations. Quality control, workflows, timeliness of invoices and timeliness of bond issuance.
• Maintain client files accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures and best practices. Maintain a high degree of accuracy in agency management and document management systems.
• Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.
• Collaborate with internal teams, to ensure compliance with company policies and procedures.
• Ensure profitability of accounts by managing time and resources required to provide clients with high quality services adhering to the client service plan.
• Manages or directs the development of submissions.
• Initiate, analyze and prepare exposures and deficiencies in developing strategy for client’s surety facility.
• Develop and build relationships with new and existing clients as well as internal and external referral sources and centers-of-influence.
• Assist as required in Carrier Agreements, Licensing, Appointments, Powers of Attorney management.

What you Bring

• Experience in surety bond underwriting and risk assessment.
• Ability to identify/understand key financial ratios (liquidity, working capital, capital structure, gross profit, net profit, leverage, margins, interest coverage, etc.).
• Ability to work in a fast-paced environment with minimal instruction and a high degree of accuracy.
• Strong knowledge of surety bond regulations, industry standards, wordings and best practices.
• Excellent interpersonal and communication skills, capable of fostering strong client and team relationships.
• Deep understanding of Canadian and international surety markets.
• Proficient in using computer software and applications, including MS Office Suite.
• Excellent analytical and problem-solving skills, with the ability to assess complex financial information, contracts and make sound decisions in order to provide solid advice / guidance to clients and sureties.
• Outstanding attention to detail and accuracy in reviewing and analyzing surety bond applications and related documents.
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients, sureties, brokers, and internal stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Knowledge of EPIC and asset.
• University / College degree preferred, but not required.
• ACSB or equivalent certifications or pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc.).

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit NFP.

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind.
• Annual bonus plan for all employees.
• Matching RRSP plan of 5% of salary.
• Referral Commission Plan.
• Generous benefits plan including Health Care Spending Account starting on the first day of employment.
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career.
• Reimbursement of license fees and professional membership dues.
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration.

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.