Security Administration Support

Reporting to the Supervisor, Port Security, the Security Administration Support position plays a pivotal role in assisting the Credentialing Office. This front-facing customer service role has responsibilities which include the management of all port passes and keys accessing PRPA properties and assets, including buildings, gates, equipment, and restricted areas. This function serves as the primary point of contact for public stakeholders, and as such must ensure a positive experience.

POSITION ACCOUNTABILITIES

• Port Pass issuance and administration including responding to emails and phone inquiries, printing port passes, audit records, and other administrative tasks as assigned.
• Provides daily support as well as relief coverage to the Security Operations Associate.
• Provides administrative management of the Access Control Manager (ACM) System. Monitor groups/categories within the system and assign appropriate and authorized access to them.
• Process invoices and collect payment for port users. Ensure month-end port pass billing (cash and account) is complete and submitted to PRPA’s Finance Department.
• Manages all credentialing office supply orders including proximity cards, printers, lanyards, and other associated supplies.
• Coordinates the booking and use of PRPA’s Emergency Operations Center (EOC).
• Administrative lead of the DATS, TRAKA, and TrackTik software; management of new user profiles and level of use. Attend regular coaching sessions with DATS coach (external) for updates, changes, and ongoing system maintenance.
• Support the Director, Gateway Operations in preparation of ISO 28000 audits and annual recertification by tracking non-conformance progress and assist in the development of continuous improvement opportunities.
• Maintains and updates all security-related documents such as, but not limited to: Port Security Plan, Security Operating Procedures, and the Emergency Response Operating Procedures.
• Provides administrative support including: preparing correspondence and undertaking research assignments, coordinating conference and video conference calls, coordinating and scheduling meetings and composing meeting minutes to the Port Security/Emergency Preparedness Committee Meetings and other meetings as required by the security department.
• Provides back-up assistance to the Administrative Assistant, Gateway Operations when needed.
• Performs other assigned duties as required.

WORKING CONDITIONS

• Works predominantly in an office environment
• Regular, full-time position (37.5 hours per week). Regular working hours are Mondays to Fridays, 8:00 AM to 4:30 PM with 1 hour lunch break (unpaid)
• Due to the essential on-site responsibilities of this role, remote work is not a feasible option. The position requires direct, in-person engagement to ensure the effective execution of security and credentialing operations within the facility.

JOB SPECIFICATIONS

Formal Education

• Post-secondary education

Related Experience

• Three years of security and/or administration experience is preferred.

Other Requirements

• Strong verbal and written communication skills
• Ability to work under pressure and exercise good judgement.
• Strong analytical, problem solving and organizational skills.
• Strong customer service skills.
• Strong organizational skills and attention to detail.
• Ability to exercise good judgment and tact in dealing with sensitive issues and confidential information.
• Resilient. Embraces and thrives on change.
• Strong relationship-building skills. Able to establish and maintain effective working relationships with all levels of employees.
• Demonstrated ability to manage multiple projects concurrently and to effectively handle changing priorities.
• Enthusiastic and self-motivated. Works well individually as well as in a team environment.
• Thrives in a high-paced entrepreneurial environment.
• Proficient in MS Office, especially Microsoft Word, Excel, and PowerPoint.
• Able to obtain security clearance under Transport Canada's Security Clearance Program.
• Possess a valid Class 5 Driver’s Licence.

The starting base salary range for this role is $63,011 - $78,764.

Equity, Diversity, Inclusion and Belonging are at the heart of PRPA’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to careers@rupertport.com.

Individuals of Indigenous descent are strongly encouraged to apply.