Field Service Technician

Join Insort – Shaping the Future of Food Safety and Quality!

Insort is a global leader in developing and manufacturing highly innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology enables food processors to achieve new levels of safety, quality, and efficiency. Headquartered in Austria, with a U.S. sales and service subsidiary in Turlock, California, we are rapidly growing our presence across North America.

To support our expansion, we are looking for a

Field Service Technician

based in Prince Edward Island or New Brunswick, Canada to join our North American team.

Following a comprehensive training period on our machines and technologies, both in-house and at customer sites, you will play a key role in the commissioning, servicing, and support of our sensor-based sorting solutions.

About the JOB :

• Installation & Commissioning: Independently install and set up Insort’s advanced sorting and monitoring equipment at customer facilities.
• Service & Maintenance: Perform routine maintenance, upgrades, retrofits, and repairs on existing systems to ensure optimal performance.
• Customer Training & Support: Conduct operator and maintenance training sessions and provide technical guidance to customers.
• Diagnostics & Troubleshooting: Analyse and resolve issues related to mechanics, sensors, electronics, and software, in close collaboration with internal technical teams.
• Technical Documentation: Prepare detailed commissioning, service, and performance evaluation reports.
• Field Insights & Feedback: Provide technical input on new developments and relay feedback on existing equipment to improve product performance.
• Remote Support: Assist customers with troubleshooting and problem resolution via remote support when not on-site.

About YOU :

• Education: Technical diploma, college, or university degree in electrical engineering, mechatronics, or a related field is an asset.
• Technical Expertise: Background in equipment manufacturing, field service, optical sorting, or food processing.
• Hands-on Skills: Experience reading electrical schematics and troubleshooting electrical and mechanical systems.
• IT Knowledge: Strong understanding of IT connectivity, remote diagnostics, and software troubleshooting.
• Communication: Excellent written and verbal communication skills, with the ability to train and support customers effectively.
• Work Ethic: Independent, structured, and solution-oriented with high-quality standards.
• Team Player: Works well independently and collaboratively, sharing knowledge and best practices.
• Travel Flexibility: Willingness to travel 40-50% across North America, with occasional trips to Europe for training.

Our OFFER :

• Exciting & Dynamic Work: Be part of an innovative, fast-growing company shaping the future of the food industry.
• Cutting-Edge Sustainable Technology: Work with high-tech sensor-based sorting solutions.
• Comprehensive Training: Extensive onboarding and continuous learning opportunities.
• Career Growth: Strong emphasis on personal and professional development.
• Global Perspective: Work with international teams and travel across North America and Europe.
• Excellent Benefits: Medical, dental, and vision plans, as well as per diem allowances for travel.

Work Schedule: 40 hours per week, Monday-Friday, with flexible hours typically between 6:00 AM and 6:00 PM. Overtime and occasional weekend work will be required, depending on the work schedule and service demand.

Compensation: Competitive salary of $70,000–$80,000 per year (base salary) plus overtime.

Remote work: This is a remote work position. Work from your home office to support our North American Customers remotely on non-travel days.

Vacation Time: 15 days of paid vacation (3 weeks).

Interested?

Join us and become a key part of our innovative team driving advancements in food safety and quality. We look forward to your application!