Technical Support Operations Specialist

Our client, a fun, inspiring interactive agency located in the King and Spadina area in a beautiful loft with lots of sun has engaged ROSS (www.getROSS.com) to help them recruit a Technical Operations Support Specialist.ROSS is a team of People Specialists helping companies align their People Strategy with their business growth. We provide remote or site HR and Recruitment solutions complimented by leading edge open-source HRIS software.

You will be responsible for all aspects of day-to-day technical operations for our client’s busy retail client’s Applications and Systems. You will be responsible for hands-on technical support and problem resolution in order to meet Service Level Agreements.

Primary Responsibilities:

1. Ensures that technical issues are identified pro-actively and communicated effectively
2. React quickly to live systems issues and service problems to minimize downtime and restore service
3. Liaise with development team to support new features and services
4. Work with system administrators to manage infrastructure, hands-on system administration work as required
5. Ensure that business objectives are met and deliverables are achieved in the agreed timescale, budget and quality
6. Analyze root cause for incidents, implement permanent fixes and produce necessary documentation
7. Promotes and implements the use of automated, repeatable processes for technical support activities
8. Release management and release schedule review and impact analysis
9. Assist with the construction, planning, coordination, communication, and execution of code releases through testing environments and eventually into production environments.
10. Build and maintain automated systems for builds, tests, releases and deployments.

Education:

1. Bachelor of Computer Science or Engineering or equivalent experience

Skills:

1. Must possess minimum 2-3 years experience working with web applications within a large IT infrastructure
2. Solid understanding of web based applications and fundamental technologies including J2EE, Open Source platforms/frameworks, RDBMS
3. Experience with Windows, AIX, and Linux Operating System platforms
4. Strong experience in administration/maintenance of software version control systems such as SVN
5. Hands-on experience with build tools including Ant, Hudson, Maven
6. Strong in Perl and shell scripting (Bash, Csh)
7. Knowledge of best practices related to release management and software configuration management
8. Strong problem analysis skills
9. Ability to convey technical concepts and recommendations to non-technical individuals
10. Possess strong written and spoken communications skills
11. Ability to properly prioritize multiple simultaneous tasks
12. Ability to work under the pressure of frequent and tight deadlines
13. Energetic, motivated and decisive individual

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them. In addition, we're happy to give you a $250 referral fee. Click http://www.getROSS.com/referral_fee.php for more details.