Director, Product Onboarding Platform, Global Transaction Banking - Toronto

Title: Director, Product Onboarding Platform, Global Transaction Banking - Toronto

Requisition ID: 212109

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Purpose

The Director leads and oversees Global Transaction Banking’s Product Onboarding platform for cash management and payments products across key geographies including Canada, US, and Mexico. This role will lead the team to develop and execute the product onboarding platform roadmap to digitize and accelerate the end-to-end processes associated with product onboarding for our clients across small business, commercial, corporate, and FI clients. This includes championing platform migration from legacy applications to the target state platform, while enabling digital self-service options in collaboration with digital channel teams across Scotiabank’s priority regions.

What You’ll Do:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Define and drive the strategic vision for the platform, ensuring alignment with business objectives and scalability across markets.
• Work collaboratively with client servicing and operations teams to jointly establish roadmap priorities and approaches, ensuring the platform enhances client experience, operational efficiency, and user experience.
• Maintain high engagement with sales teams to gather continuous feedback, integrating their insights and experiences into the platform development process to align with market demands and client expectations.
• Oversee all stages of the platform's lifecycle, from product vision & design through development and implementation, user training, and ongoing enhancements.
• Leverage new technology and innovative practices to enhance platform functionality while driving client facing self service capabilities that integrate into Global Transaction Banking’s digital channel offerings.
• Establish and monitor performance metrics to assess platform effectiveness, user satisfaction, and alignment with business goals.
• Communicate and collaborate with internal stakeholders including executive leadership to drive alignment on objectives and priorities and establish supporting business cases.
• Monitor and evaluate transaction banking and digital transformation trends and incorporate into roadmap objectives and strategies.

What You'll Bring:

• 8+ years of relevant Strategy, Product, or client operations experience within commercial/transaction banking.
• Deep understanding of cash management and transaction banking services.
• Critical thinker with strong influencing and collaboration skills to drive cross-functional teams to deliver platform outcomes.
• Previous experience in leading complex, large-scale initiatives across cross-functional teams in Lean/Agile operating environments.
• Proactive and effective communicator, experienced in presenting information to various internal/external audiences along with ability to facilitate large group discussions to drive alignment.
• Proven track record of defining and executing strategic outcomes, supporting executive level decision making.
• Spanish speaking is an asset.

Work Arrangement:

• This is a standard working environment.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.