Head Barista

Position: Head Barista

Wage: $18+ (Based on Experience) + Gratuities

Hours: FT

Benefits: Product Discounts, Staff housing for select candidates, Flexible Hours

Description:

A Head Barista is responsible for overseeing the daily operations of a cafe, including staff management, customer service, inventory control, and financial performance.

Duties and Responsibilities:

• Prepare and serve hot and cold beverages, such as coffee, espresso drinks, blended coffees, teas, and smoothies.
• Maintain high standards of hygiene, cleanliness, and safety in the coffee bar.
• Monitor and order coffee supplies, equipment, and accessories.
• Perform regular maintenance and cleaning of coffee machines and grinders.
• Create and update coffee menus and specials.
• Train new and existing baristas on coffee preparation techniques, recipes, and customer service skills.
• Provide feedback and coaching to baristas to improve their performance.
• Handle customer complaints and queries in a professional and courteous manner.
• Manage inventory, cash flow, and daily reports.

Requirements:

• Excellent leadership, communication, interpersonal, and customer service skills.
• 2 years of experience as a barista in a high-volume coffee shop.
• Knowledge of current cafe trends and best practices.
• Excellent knowledge of different types of coffee, roasts, blends, and brewing methods.
• Ability to operate and troubleshoot various coffee machines and equipment.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work under pressure, multitask, and prioritize tasks.
• Proficiency in Microsoft Office and point-of-sale systems.
• Physical stamina and strength to lift heavy items and stand for long periods.
• Attention to detail and accuracy.
• Able to work flexible hours, including weekends and holidays.
• Food Safe Certificate & Class 5 (or equivalent) an asset.