Residential Property Administrator

Lutheran Development Group

Job Title: Residential Property Administrator

Reports to: Director of Operations Effective Date: 2.1.2025

Job Type: Full-Time Exempt

Position Overview:
The Residential Property Administrator is responsible for Lutheran Development Group’s Rooted Property Management system and supports other organization administration needs. The Residential Property Administrator manages our online Appfolio system through which rental applications, tenant vetting, work orders, lease reports, and other property management responsibilities. In addition to the Appfolio system, the Residential Property Administrator will oversee leasing and property maintenance staff. The Residential Property Administrator will also assist in administration of some Lutheran Development Group operations that are supportive of the organization as a whole.

The candidate must be highly organized, detail-oriented, works independently, consistent in implementation of systems, and persistent. They must be capable of managing online technology, a clear communicator, disciplined in maintaining a system, and work collaboratively with the real estate development and construction team.

Qualifications:

1. Dependability
2. Punctuality
3. Communication Proficiency (oral and written)
4. Organization Skills
5. Interpersonal Skills
6. Initiative
7. Multi-tasking
8. Can adopt new technology quickly and competently
9. Can professionally take direction from supervisor
10. Can manage maintenance technicians
11. Meet the necessary physical demands of property management like ascending and descending stairs, walk and inspect the exterior of buildings in varying weather conditions
12. Maintain a stationary position for 75% of the time and operate office machinery

Responsibilities:
Under the supervision of the Director of Operations:

1. Performs the administrative functions of Property Management ensuring a high level of professionalism in property issues, including timely response to and resolution of tenant requests or concerns, and proper documentation of these efforts.
2. Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence.
3. Schedule and coordinate meetings/special events, as requested.
4. Oversee lease administration and related occupancy certifications.
5. Prepare and coordinate bid proposals, service contracts and approved invoices.
6. Assist in bidding process with organization Project Managers.
7. Prepare and code invoices for Director of Operations approval.
8. Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software.
9. Track, renew, and file contracts, insurance certificates, and other Property Management documents; maintain follow-up system for expirations and renewals.
10. Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders.
11. Maintain the property purchase order system.
12. Promote and foster positive relationships with residents and track service calls as required.
13. Assist with monthly and quarterly management reports as well as annual budget preparation.
14. Process management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, tenant notices, and coordination with attorney for evictions.
15. Assist in organizational operations including but not limited to overseeing stocking the office, office cleanliness, office technology, and assisting in communications among other responsibilities.
16. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
17. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time.
18. Familiarity with nonprofit funding mechanisms, including grants and donor relations, is a plus.

Compensation:

Salary range of $55,000-65,000 based upon applicable experience.

To apply: All resumes should be sent to: ldg@ldgstl.org