Product Specialist

Updated: February 28, 2025
Location: Trois-Rivieres, QC, Canada
Job ID: 8280

Reporting to the Quebec Regional Business Manager (RBM), the Product Specialist Representative (PSR) will support the launch of Idorsia’s new product (Quviviq) across Canada in the insomnia market. Within their assigned territory, the PSR will be responsible for bringing about understanding of the role of the product and its data in helping patients with insomnia by calling on GP/FM and specialists (primarily psychiatry). This role will provide critical oversight on matters related to the project and is responsible for building external relationships with recognized experts, KOLs, HCPs, and prioritized stakeholders in the therapeutic area. The right individual will develop deep product and competitor knowledge, as well as understand local and regional market trends. Assist and coordinate critical activities with physicians and other HCPs through the drug initiation process, product training, patient support programs, and follow-up, where applicable and appropriate. Collaborate and partner with peers in the sales organization, brand team, and other support partners to deliver an extraordinary customer experience.

Critical for success will be an individual who owns the business, identifies opportunities, and creates innovative solutions; someone who advocates for the insomnia patient and the local business needs. The successful candidate will have a positive mindset, be able to overcome barriers, and be a strong team player who elevates the entire team. This person is an early adopter of tools and technology and tailors the right tool to the right target, with the right message at the right time.

Job Responsibilities and Duties include, but are not limited to, the following:

• Develop a comprehensive and effective integrated cross-functional (i.e. sales, medical, etc.) territory business plan aimed at achieving and exceeding annual goals established by commercial leadership.
• Understand how to leverage systems and omni-channel options to apply the full suite of Syneos capabilities to personalize and engage with customers in both face-to-face and virtual environments enabling excellent customer experience and customers’ confidence to prescribe medications for appropriate patients.
• Develop strong customer relationships and create value for the HCP practice by better understanding the patient journey and customer’s needs.
• Within the organization, be an advocate for insomnia patients and effectively communicate the priorities and solutions needed for the organization to invest in.
• Serve as a resource/consultant to customers and staff regarding access to insomnia therapy, product, and guidelines.
• Coordinate other learning activities within the territory based on HCP needs and ensure timely follow-up on attendees to gather feedback.
• Promote portfolio within approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry-specific and corporate legal and regulatory guidelines.
• Communicate territory activity in an accurate and timely manner as directed by management.
• Provide feedback and collaborate with sales colleagues, commercial leadership, marketing, and other internal departments about changing environment and results.
• Successfully complete all training classes.
• Manage efforts within assigned promotional budget.
• Attend medical congresses and society meetings as needed.
• Proficient in both virtual and live customer engagements.
• Minimal overnight travel as indicated by the needs of the business.
• Additional responsibilities as assigned.

QUALIFICATION REQUIREMENTS

• Bachelor’s Degree from an accredited institution required. Preferred degree in Science or Business.
• Strong ability to identify and understand the patient journey and HCP adoption journey.
• Minimum 2+ years life science sales experience.
• Experience in psych / CNS / Sleep Disorders is an asset.
• Experience in sales / education discussions with specialists preferred.
• Recent experience with product launches preferred.
• Strong track record of sales success.
• Strong interpersonal, presentation, and communication skills.
• Ability to work effectively and collaborate within cross-functional teams, utilizing differential resources to achieve business goals.
• Strong drive for superior results.
• Strong analytical skills.
• Experience using omni-channel tools in moving HCP perceptions and attitudes.
• Local and national travel required for this position.
• Full COVID-19 vaccination is required for this position.
• Valid Driver's License.
• Must be able to perform all responsibilities of the position.

COMPETENCIES:

• Accountability
• Drive for Results
• Business Acumen
• Science mindset
• Technology adaptive

At Syneos Health, we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)