IT Support

Specialist, IT Support

Agilus is recruiting for a IT Support in the IT Sector in a hybrid work environment in Toronto, Ontario.

Responsibilities:

• Provide timely intermediate to advanced end-user hardware and software support for both Home Office and Stores.
• Prepare and maintain all department documentation, which includes inventory and asset management.
• Perform troubleshooting to determine and resolve the root cause of all hardware/software issues.
• Perform moves, adds, and changes for computer equipment when required.
• Responsible for creating and updating all corporate images for both home office and stores devices.
• Responsible for all IT hardware staging and builds for Retail Projects.
• Setup of new users’ desktops and/or laptops.
• Manage and deploy the roll-out of all hardware refreshes/upgrades.
• Ensure all incidents are properly logged and resolved within Cherwell as per the predetermined OLA’s and SLA’s.
• Make hardware and software recommendations (Technology Road Maps).
• Provide end-user support for all mobile devices.
• Manage all IT vendors that are working on behalf of IT; this includes, but is not limited to:
• ensuring communicated timelines and schedules are being met,
• ensuring the vendor pricing is controlled, and
• ensuring that the vendors are performing to clients expectations.
• Support the execution of projects on an as needed basis.
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes.
• Proactively identify and anticipate customer expectations and needs.
• Embrace and seek out technology that creates high tech and high touch solutions for clients’ customers.
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them.

Successful candidates will have:

• High level of professionalism in conduct and in communication.
• Strong interpersonal skills with the ability to lead and influence peer groups.
• Excellent written and verbal communication skills.
• Demonstrable track record of communicating with and managing expectations of customers and stakeholders.
• High degree of proficiency in Microsoft Office tools.
• Strong troubleshooting skills.
• Readiness to work flexible hours as required.
• Ability to multi-task and prioritize work.

Further additional qualifications:

• University or College degree in Computing Science or related field.
• Minimum of 3 years experience with an IT support position in a retail environment.
• A+ Certification is required.

What's in it for you:

• Contract Opportunity.

Interested? Please apply directly online. Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview. We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.