Field Service Representative - London, ON

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role at Baxter

The Field Service Representative, with minimal supervision, inspects, services, repairs, upgrades or installs renal care equipment on which training has been provided. This work is performed in clinics, home patients, hospitals, donor centers or other equipment locations. Extensive travel is required, and all work is performed according to quality and regulatory requirements, as well as quality standards set by Baxter. A FSR may obtain assistance from more qualified personnel to solve extremely difficult or complex problems.

Location: London, ON

What you'll be doing

1. Field Service and Support

2. Maintains equipment as assigned within a field territory or provides installation and maintenance support within and outside of the region.

3. Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility.

4. Performs any other duties or projects as assigned.

5. Completes paperwork, documentation and administrative tasks per policy and procedure.

6. Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.

What you'll be having

1. Minimum two years of technical college, Bio-Medical field or similar technical degree; or a proven equivalent work experience as a Field Service Engineer.

2. 3-5 years of progressively responsible experience in a service environment, ability to work independently with minimal supervision is required.

3. Must have valid Driver’s license with a clean driving record.

4. Understanding of Reverse Osmosis and water pretreatment would be an asset.

5. Develop ability to service Baxter (Renal Care) devices for Hemodialysis, Peritoneal dialysis, CRRT, Water Purification and Therapeutic Apheresis. These include Pre-Installation and Preventive Maintenance (PMs), Routine Maintenance (RM’s), component replacement and minor cosmetic repairs.

6. Delivers and removes products as well as completes functional checks.

7. Able to lift heavy equipment and testing apparatus up to 35 kg.

8. Ability to work effectively with people at all levels of the organization and to represent the organization professionally.

9. Maintain accurate inventory of trunk stock.

10. Develops and maintains good relationships with various levels of internal and external customers.

11. Collaborates and communicates effectively with sales, co-workers, other departments, and customers.

12. Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage.

13. Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory.

14. Demonstrated ability to self-manage.

15. Requires high level of organizational and territory management skills.

16. Requires demonstrated written and verbal communication skills.

17. Requires consistent performance in the ability to use analytical/logical methods to identify and solve equipment-related problems.

18. Demonstrated strong interpersonal skills, relating to a wide variety of people.

19. Demonstrated accountability for field service administrative tasks.

20. Focuses on entire customer environment and needs to resolve problems.

21. Ability to provide equipment overview training to technical staff at customer locations as necessary.

22. Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary.

23. Working knowledge of Microsoft Office (Word, Excel, Outlook).

Baxter is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.