Spécialiste des Services aux Patients Bilingue ( Contrat 12 mois) / Bilingual Patient Services [...]

Your Consent

Google Analytics

We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click here.

Job Summary

The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.

Specific Responsibilities:

• The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program.
• Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required.
• Conduct patient financial assessment eligibility based on program guidelines.
• Provide responses to general inquiry calls based on information provided as part of the program material.
• Coordinate with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment.
• Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner.
• Process documents supporting the patient’s care, including infusion reports, lab results, copays.
• Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements.

General Responsibilities:

• Participate and assist in departmental continuous improvement activities related to process, quality, training, etc.
• Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level.
• Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.

Minimum Requirements:

• Experience in the healthcare, pharmaceutical or insurance industry would be an asset.
• Comfortable working in a contact centre environment.
• Proficient in Microsoft Office applications (Word/Excel).
• Post-secondary education or equivalent.
• Organized with a high attention to detail.
• Excellent verbal and written skills in English (and French if a Bilingual role).
• Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$41,000 - $68,400

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.

Join us at McKesson!