Product Support Specialist (Remote within Canada)

Employer Industry: Financial Services

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Work remotely anywhere within Canada
3. Supportive and collaborative work environment
4. Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):

1. Serve as the first line of communication for clients, addressing inquiries and providing support
2. Assist clients with product-related questions and issues to ensure a seamless experience
3. Collaborate with team members to resolve client concerns efficiently
4. Document interactions and maintain accurate records in the support system
5. Provide feedback to management on product performance and client needs

What is Required (Qualifications):

1. Previous experience in a customer support role, preferably within the financial services industry
2. Strong communication and interpersonal skills
3. Ability to work independently and as part of a team
4. Proficiency in using support ticketing systems and other relevant software
5. Must be available and punctual for scheduled work shifts

How to Stand Out (Preferred Qualifications):

1. Experience in financial products or services
2. Familiarity with CRM tools and software