Night Auditor

• Run all night audit programs and complete paperwork involved to reconcile daily hotel transactions in a timely and accurate manner.
• Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing and achieving standards.
• Carry out all Front Desk and cashiering duties achieving accuracy and logical work sequence in accordance with the standards.
• Be responsible for the security of cash and keys, following procedures.
• Answer the switchboard in a friendly, courteous manner ensuring messages are recorded and promptly passed on in line with Hotel and Company Policy.
• Be proficient in the taking of hotel reservations and "sell" from the top in order to maximize average room rate.
• Be competent in the use of the computer in line with laid down procedures.
• Liaise with the Housekeeper and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the hotel and the satisfaction of our guests.
• Ensure the Suite Shop is stocked and well presented with correct processing of all monies received in line with Hotel Policy.
• Carry out guest business services (i.e. send faxes, photocopying etc.) as required by the guest ensuring correct charges for all business services.
• Be alert to/respond to guest needs ensuring special requests are channeled through to the appropriate department.
• Positively respond to guest queries and requests for information in line with Hotel Policy.
• Ensure full completion of all duties relating to the shift and a concise handover in order to assist the smooth running of the hotel and guest satisfaction.
• Be aware of procedures to follow in the event of an emergency in accordance with Hotel and Company Policy.
• Must be available for weekends.

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Guelph, ON N1K 1X4: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person