Customer Care Representative (Barrie)

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Benefits, pension, and a best-in-class recognition program.

Join our growing team where everyone belongs!

Position Details

We are hiring a Customer Care Representative in our Barrie store. In this role, you will be supporting our Member Services Consultants and Travel Consultants in serving our Members and customers.

What You Will Do

• Take passport photos, give out tour books, and support Member Services Consultants as required with admin tasks.
• Place outbound calls to Travel Suppliers for Travel Consultants.
• Provide Travel Clients with necessary travel requirements based on current travel protocols.
• Invoice travel files for Travel Consultants.
• Attach and verify supplier invoices to Travel files.
• Support Travel Consultants with accounting adjustments.
• Provide payment to Travel Suppliers based on Travel Consultant requests.

Who You Are

• 1-2 years of working customer service and admin experience.
• Excellent communication skills.
• Attention to detail.
• Post-secondary education in Travel and Tourism, or related field is a strong asset.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.