Service Writer

Midas South Island Auto Tech

Victoria

CAD 30,000 - 60,000

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The purpose of this position is to enhance the retail sales and profitability of a store through coordinating and scheduling automotive repair service transactions and responding to related customer service issues.

Develop and present estimates, source parts and sell jobs to customers
Interpret inspection results (working with Technician) and present results to customers
Oversee the processes of work order preparation and scheduling
Respond to customer service concerns and problems
Act in a store management capacity as needed on day-to-day operational activities
Enhance the effectiveness of Human Resources and quality of service through providing training to service providers
Monitors and control facility and asset utilization
Enforce compliance with environmental and safety regulations and statutes

Qualifications

Associate Degree or Equivalent
At least 1-year related experience in the automotive service business
ASE certifications as required
Current and valid driver’s license
Supervisory and management skills
Service diagnosis and technical skills
Business mathematical aptitude
Ability to work a flexible schedule including weekends, evenings, and holidays