Flight Centre Travel Group - eGlobal/RevGen Consultant - Toronto, ON

Job no: 525546-A
Brand: Global Supply
Work type: Full time
Location: Ontario
Categories: Operations & Professional Services, Information & Technology

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. Our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

About The Opportunity

SpecialOps is a Revenue Generating team that facilitates the buying and selling of fares for both internal and external agents through eGlobal Fares and other projects. Optimize commission and revenue opportunities where possible. Deliver superior customer service to the frontline businesses.

Key Responsibilities

• Airfare & GDS Knowledge: Superior knowledge of airfare construction and reading fare rules; Ability to work in multiple GDS – from issuing, exchanging, and refunding tickets.
• Problem Solving: Quickly resolve airfare and system challenges while avoiding write-off and negative effects to the frontline.
• Ability to Multitask: Verbal and Written Communication Skills; Demonstrates excellent open and honest communication with team members, consultants, and colleagues via all forms of communication.
• Change Management: Lead changes positively for FCTG processes, products & systems; Handle objections directly and positively.
• Customer Service: Always provide exceptional service to our customers; Manage multiple shared inboxes and respond to email requests to internal and external agents in a timely manner; Handle booking escalations which may require contacting airlines for assistance; Work in various GDS to facilitate new/existing bookings – issuing new tickets, processing exchanges and refunds; Read and decipher FC Americas commission contracts to ensure accurate commission levels are claimed on new and exchanged tickets; Proficient use of spreadsheets and other MS Office programs; Support and work with GTC; Communicate daily with Corporate, Leisure, and After Hours Communications team; Assist leadership team in any required training, developing or communications; Develop strong relationships with the front line Corporate/Leisure customer, all Supply teams, Finance Teams, airline reps, and all other brands within FCL; Travel may be required at times to facilitate training & development and staff meetings/conferences; Proactive development within team and Supply; Embrace all philosophies, values and change.

Experience & Qualifications

• Minimum two years GDS support
• Understanding of airline contracts
• Minimum three years FCTG knowledge

Work Perks! - What’s in it for you:

• FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: Founded by people who wanted to travel and want others to do the same.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day and Employee Resource Groups.
• A career, not a job: Genuine opportunities for people to grow and evolve.
• We back our people all the way: Strong commitment to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including vacation days, sick days, personal days, Diversity Day, Volunteer Day, and recognized holidays annually.
• Health & Wellness Programs and Employee Financial Wellness Services
• Health benefits including medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• 401k program with partial match
• Tuition Reimbursement Program
• Global career opportunities in a network of brands and businesses

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $61,800. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.