Business Architect in the USA or Canada

Cloud for Good is seeking experienced technology professionals to lead Salesforce implementation projects with nonprofit organizations or higher education institutions. Successful candidates will be highly experienced in Salesforce implementation and improvement projects and ideally have nonprofit or higher education industry experience.

The Business Architect should have extensive knowledge of Salesforce.com Sales, Service, Experience, and either Nonprofit or Education Clouds. They will be responsible for successfully creating custom applications using Force.com for nonprofit or education use cases. Typical projects may include custom architectures built on top of the NPSP or EDA, Flow, Experience Sites, and applications from the AppExchange that extend the Force.com platform. The Business Architect will provide technical guidance to the development of Salesforce.com applications and business analysis expertise to ensure the final solution meets the client’s needs.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Travel: 10-20%

Qualifications and Education Requirements

• Salesforce certified (Administrator and Nonprofit Cloud Consultant or Education Cloud Consultant required; Salesforce Solution Architect specialization certifications preferred)
• Minimum of three years technical implementation experience across multiple organizations, multiple clouds; NPSP or EDA implementation experience a plus
• Demonstrated success as the lead business analyst on a project larger than $1M
• Demonstrated success as the lead solution designer on a project larger than $1M
• Experience leading discovery sessions, gathering requirements, and writing user stories
• Strong consulting skills, including project and time management, communication, and teamwork/collaboration
• Industry knowledge of nonprofits (gift processing, moves management, program management, etc.) and/or higher education (executive education program management, student retention, recruitment and admissions, advancement, etc.)
• Experience working in an Agile Salesforce implementation project environment
• Proven track record of continuously improving organizations

Key Skills

• Facilitate productive discovery sessions and produce comprehensive documentation of requirements
• Ability to visualize and diagram complex business processes and requirements in an actionable format easily understood by all project stakeholders
• Write accurate and effective user stories
• Strong technical Salesforce data model and solution design skills up to but not including APEX or Lightning Web Component development (APEX or LWC development skill not required, but helpful)
• Salesforce environment management and deployment skills (Gearset experience a plus)
• Strong written and verbal communication skills
• Knowledge of Salesforce products, features, and platform limits for solution design consideration
• Passion for continuous learning
• Ability to facilitate productive discovery sessions with a large number of stakeholders while keeping the conversation on track to accomplish meeting goals

Primary Responsibilities

• Lead the business analysis and/or solution design for 1-2 simultaneous Salesforce implementations
• Work collaboratively with technical Solution Architect, Developers, and Configurators to determine appropriate solutions that will satisfy the client’s business needs
• Gather requirements and write user stories, acceptance criteria, and detailed proposed solutions
• Support the project manager and client product owner in prioritizing backlog
• Maintain up-to-date, accurate knowledge of NPSP and/or EDU products and features
• Lead implementation solutions in multiple Clouds and conduct proactive QA on the team’s solutions
• Show a commitment to customer satisfaction
• Provide mentorship and facilitate knowledge-sharing and growth opportunities for Business Analysts
• Deliver project assignments on time with excellence

Additional Responsibilities

• Provide feedback to CFG leadership on how the company can improve
• Contribute to the betterment of Cloud for Good

Cloud for Good provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, sex, disability, genetic information, marital status, pregnancy status, amnesty, veteran status, medical condition, or any other characteristics protected by federal, state and local laws. This policy applies to all terms and conditions of employment.

Your cover letter should include:

• Why you’d like to work for us
• Why you think you’d connect with our clients
• Your unique experience and qualifications that make you the best candidate