Store Supervisor, Sweet Tree

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.

About the Role
We are looking for an experienced Supervisor at our Sweet Tree Swift Current location in Swift Current, SK who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up-and-coming industry.

Role and Responsibilities:

Customer Offering

• Deliver exemplary customer service.
• Greet customers when they enter the store and assist them in finding products.
• Generate sales by educating, advising, and suggesting products to every customer.
• Maintain a high level of service and product knowledge.
• Resolve customer complaints regarding sales and service in the absence of management; ensure management is informed of all customer complaints.
• Accountable for product rollouts and product launches in partnership with management.
• Understand and utilize local market trends in partnership with management.
• Evaluate programs and promotions for effectiveness and offer recommendations to management.
• Create a culture that has a passion for Cannabis.

Day-to-Day Operations:

• Meet or exceed department financial targets through partnership with management.
• Ensure location follows merchandising and pricing guidelines.
• Assist in all operational duties in partnership with management.
• Ensure store is presentable and relay any maintenance issues to management.
• Manage communication (mail, email, voicemail) in the absence of management.
• Manage ordering and receiving in partnership with management.
• Actively aim to increase and share product knowledge.
• Maintain inventory levels in partnership with management.
• Attend OHS, LP meetings, and training sessions as required.
• Stock shelves and cooler with product.
• Set daily tasks for the store in absence of management.
• Review flyers, upcoming events, and promotions; execute appropriately.
• Participate in routine store maintenance and cleaning.
• Stay up to date with industry legislation, trends, and new products.

Regulatory Adherence:

• Ensure that OHS, LP, CannSell, and other regulatory requirements and procedures are implemented and adhered to.
• Maintain First-Aid, LP, and OHS Training.
• Maintain CannSell Certification.
• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures.
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs.
• Adhere to all Nova policies, with a focus on Social Responsibility.

Experience and Qualifications:

• Minimum 1-year supervisory experience (preferred).
• Minimum 2-years of customer service experience.
• Minimum 2-years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Valid CannSell certification.
• First-Aid Certificate is considered an asset.
• Must complete and pass a Criminal Record Check.
• Working knowledge of regulations as it pertains to selling cannabis in Ontario.

Personal Characteristics and Requirements:

• Excellent customer service skills; positive attitude, charismatic, and comfortable engaging with customers.
• Ability to think on your feet and creatively problem solve.
• Open-minded and constantly identifying ways to improve.
• Passionate about creating a positive, memorable, and tailored experience for every customer.
• Excellent communication skills (written and verbal) and a professional demeanor.
• Team player who is passionate about supporting the overall success of the business.
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times.
• Responsible and reliable.
• Must be 19 years of age or older.
• Must have reliable transportation to commute to/from work.

Thanks for considering a position with us! Cheers!

Our Commitment to Diversity & Inclusion:
Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse, and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages, and abilities.

Job Type: Part-time

Experience:

• Cannabis Retail: 1 year (preferred)
• Customer Service: 2 years (preferred)

Licence/Certification:

• CannaSell (required)

Location:

• Swift Current, SK S9H 0L2 (required)

Work Location: In person