Table Games Dealer Trainer

Overview

Under the direction of the Director of Table Games Administration, the incumbent is responsible for the overall development, standards, and presentation of all training and development programs for Table Games.

Responsibilities

• Oversee the development, standards, and presentation of all training and development programs for Table Games including, but not limited to, company orientation, customer service, supervisory skills development, leadership, and career development.
• Review policy and gaming procedures and recommend changes to the Director of Table Games Administration.
• Review the internal policies & procedures of all table games & maintain said procedures with respect to the efficiency & effectiveness of the casino operation.
• Ensure training compliance with all DGE regulations.
• Distribute training materials and administer training classes.
• Issue commendations, constructive letters, and discipline to all reporting levels of table games department employees.
• Instruct Hard Rock management philosophies, policies, and procedures, adherence to CCC regulations, as well as other Federal & State compliance issues.
• Oversee the recruitment, hiring & development of table games staff including the completion of performance appraisals, commendations & constructive letters.
• Responsible for Department Orientation, Post Orientation Training, D/R Supervisor Training, and Floor Supervisor Training.
• Implement training programs that continually improve customer service & technical abilities.
• Update all Table Game Procedure Manuals.
• Update the Table Games Department Policy Manual.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity & performance, as well as morale.
• Maintain staff performance levels by way of positive means or recommendation of progressive discipline.
• Handle all casino guests’ needs, complaints, and disputes related to table games and hotel areas in a timely & professional manner with respect to the best interests of Hard Rock.
• Inspect facilities and contact appropriate departments to handle deficient situations.
• Act as a role model to all employees and always present oneself as a credit to Hard Rock Casino and encourage others to do the same.
• Promote positive public relations and create an enjoyable atmosphere for all customers.
• Amicably resolve customer-related problems in a fast-paced environment.
• Ensure the protection of customers’ rewards and credit lines.
• Comply with all departmental and Company Policies including business ethics guidelines.
• Comply with all regulatory requirements.
• Maintain confidentiality of all casino trade secrets and proprietary information including business processes, customer lists, marketing plans, and any other confidential information.
• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

• Ten to fifteen years of casino experience with a minimum of five years at management level.
• Must have dealing & supervisory experience of all games and be knowledgeable of all casino games rules, procedures, and regulations of Casino Control Commission regulations.
• The ability to effectively communicate in English.
• The ability to effectively use Word, Excel, PPT, and all AV equipment associated with training.
• Must be able to obtain an AGCO Gaming License.
• Must be at least nineteen (19) years of age.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.