Disaster Recovery Analyst

Current work authorization for Canada is required for all openings.

You will be working on a Hybrid office schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview:

The Disaster Recovery Analyst coordinates, plans, and conducts disaster recovery tests for all mission-critical systems in Fidelity Canada. This role is responsible for ensuring that Fidelity Canada is able to recover our critical systems and applications in the event of a disaster. This role also manages Fidelity's Change Management process utilizing ServiceNow and holds weekly change review meetings to discuss changes and mitigate potential risks.

What You Will Do:

This role is primarily responsible for ensuring recoverability for all Fidelity Canada systems and applications in the DR environment. This includes:

• Working with the business and IS to ensure new applications are incorporated into the recovery program.
• Planning and coordinating the efforts of the IS Disaster Recovery team in testing the recoverability of critical systems at BCP/DR tests.
• Ensuring that Applications Recovery plans are created and tested for all critical applications.
• Coordinating with critical vendors and partners in executing DR tests.
• Coordinating communications and actions during the DR exercise.
• Documenting all issues and action items stemming from DR exercises and tracking through remediation.
• Producing test reports for both IS Operations teams and Senior Executives on test outcomes.
• Holding postmortem meetings with various IS Operational teams involved in recovery exercises.
• Identifying process improvements based on the latest recovery technologies and techniques.
• Participating in BCP/DR scenario and tabletop exercises.

Additionally, this role is responsible for coordinating production change management approvals and overall data quality in ServiceNow. This includes:

• Administration of the day-to-day change management queue.
• Validation that change tickets are in good order based on Fidelity CM policy and guidelines.
• Acting as main SME for change management policy and procedure for IS Staff.
• Conducting weekly Change Approval Board meetings to review upcoming changes and assess potential impact/risk.
• Supporting internal and external audits from a change management perspective.
• Reporting on ServiceNow data quality and working with asset owners to maintain data quality standards.
• Working with asset owners and ISO to report on security and resiliency metrics via SNOW and Power BI dashboards.

The Expertise You Bring:

• Knowledge of information risk theory and operational controls.
• Computer literacy in MS Office Suite including PowerPoint, MS Project, Visio.
• Solid understanding of Information Security, Disaster Recovery, and Risk Management principles as well as implementation techniques.
• Strong knowledge of technical environments in which supported products including Windows, UNIX, Networking, Cloud Integration.
• Strong knowledge of ServiceNow and Power BI.
• Strong oral and written communication skills; strong interpersonal skills.

What we are looking for:

• 3 to 5 years’ experience in Disaster Recovery, preferably in the financial industry.
• University degree in computer science or related technical experience.
• Must have a sound technical background.
• Having CBCP certification will be considered an asset.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status, or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest; please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People

• Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team